Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Warranted service for new oven
Nothing was resolved. with my new oven. Still not working.
Charlene R,
Cottonport, LACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1747777330738
Never showed up
Never called the whole day called after 6pm and thought he was fixing a range it's a dryer said someone messed it up @lowes. I had to call and reschedule. Now have to wait another wk for service. If he would have checked in like they say he will I cold have fixed it earlier.
Harriet G,
San Augustine, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691887915
Your technician stinks!
If I could give a zero rating I would. Your technician refused to come to our home today and left us hanging.
AS,
SouthamptonCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745531579471
Never got my written estimate
Been waiting to get my estimate, can't cook for the family, really frustrating it's been days.
CM,
York, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1745531323421
Scammed
When we told them the problem with our range face not lighting, why didn't they tell us to unplug the oven and the computer inside would reset itself instead of sending someone out? Guess we should rethink paying for this service.
Dennis B,
Lk Havasu Cty, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745454620132
Stove not working still
Leroy was sent out to my house to install new parts needed for my oven to work. Upon arrival he said thing just needed to be adjusted and the oven will be fine. He adjusted whatever he said needed to be adjusted and the oven worked while he was onsite. When I went to use the oven, it worked but would light again to keep the oven up to temp. I've made new appointments which have been rescheduled by sears and I still cannot use my stove. It's been a few weeks now. This is ridiculous
Anthony S,
Vallejo, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1745098778086
Owner
I was told my issue can not be resolved. I am very dissatisfied with the service and the product.
Laurie S,
Tucson, AZCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744407261294
Good technician, terrible scheduling
We wasted 3 days waiting for a technician that didn't show up. Whatever your scheduling system is, it's terrible. The technician and his work were excellent. Please remind me why we should continue with this contract.
Nancy C,
Contoocook, NHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744321627031
Unskilled Technician
Unskilled technician needs product training. Disappointing experience without any resolution.
Disappointing Experience,
Manteo, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1744321058408
Don't know how to do his job
He Sucks, no one uses a power screwdriver to screw in screws on a delicate metal
Graylin W,
Austin, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744148296839