Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Issue not fixed
Nicholas was pleasant but the issue is not fixed. This the 4th time over the past 3 months one of your technicians has come to the house and the problem is still not fixed.
Jason E,
Hahira, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752270657641
Oven switch
The worst experience I have ever had Darryl didn't know what he was doing he had to call his supervisor on how to do anything. They didn't finish job would never recommend this company Sears Service.
David R,
Fredericksburg, VACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751493528165
Oven repair
Adam done a good job and was very respectful. He never tested it before he left. We just tried the oven on 06/26/2025 and we are still getting the same fault code 47!
Eddie M,
Henderson, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751060336984
Range repair
This guy need to go to some type of customer relations, not very professional and friendly.
Clifford C,
West Brookfield, MACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750455518021
Only half of the problem was addressed!!!
The technician only fixed half the problem, told us to put in another claim for the oven light. The light went out six months after we purchased the Thor range in 2023. This is the second time the technician has come to fix the new range heating part. And didn't fix the light that turns on when the temperature gets to the requested temp. They continue to tell us to put in another claim, we have been without an oven for 8 MONTHS. We paid over $3000 we should be able to turn the oven light on.
Patrice A,
Opelousas, LACustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1750455310992
Didn't Even Fix It
Been to our home 4 separate trips, and keeps closing out the ticket stating work has been completed, but it has not been. Our oven hasn't functioned properly in over 6 months. And they're trying to invoice me directly, despite it being under manufacturer warranty
Rebekah L,
Cedar City, UTCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750455178272
Repair
I feel like he was kind of rude especially talking to my mom who barely understood english, literally had no patient.
Soe D,
Bowling Green, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750368915530
Outstanding when the right tech shows up
After 4 failed attempts by service techs who knew nothing about propane service the 5th service tech showed up and had the knowledge and experience to finally repair the oven correctly. This process began in Early April and ended in mid June. Maybe….
Thomas E,
Livonia, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750282521056
Poor people skills
Insinuated that GE has false advertising. Speaks to home owners like they are 4 year olds. Has not been successful repairing our machine. When I said we would call to reschedule again and I would ask for someone else he said he was the owner of the company - well then you should improve your people skills. I let him know I was the owner of my house and he was not welcomed in it again.
Angry Homeowner,
Auburn, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750283588319
Was told the problem was fixed
They came out to service the stove was told the problem was fixed. It's still releasing carbon monoxide
Monroe S,
Toledo, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749933251831