Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Did not fix my oven
2 mo old oven warranty claim. Did not fix my oven. Did not leave any notes. Company now wants to charge me a diagnostic fee to come out and fix it. Highly don't reccoment
Diego N,
Kempner, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1759850166799
How do you give a zero?
Nobody showed up, AGAIN! My oven has been broken since July and I have been asking for someone to come out here to fix it. The first time for Sears was good, guy came out we ordered parts. Awesome right? Two weeks later the tech never shows up to fix it.....then 1 week later after we called AGAIN this one never showed up! Not even a reason why....no call nothing. But it does somehow state that this person is here....and I got a "Rate your service text" for someone who never showed. You better believe how ANGRY I am right now!
Robert J,
Fresno, CACustomer service response - Robert , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1759794974507
Never again
he had to look up everything on his phone and after an hour of him searching the web he said he had no parts. It would be $650 and three weeks. I said no thank you. I will never call you again
Michael W,
Sequim, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1759787412509
Poor service
After numerous calls you provided service personel who were unqualified to work on Thurmador stove tops. THE STOVE IS NOT FIXED. I have a contract with you that includes repair of stove top - Send a contractor that knows what they are doing. I am very disappointed with the service. I have spent too much time waiting for appointments that don't work out and on the phone.
Constance Z,
Monterey, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759786193163
Stove not fixed correctly but Ron was good.
Ronald was very nice and replaced the broken panel fast. However, the Stove's glass panel now blinks off and on every 7 seconds. This was an issue when they tried to fix it 5 years ago. It took at least 6 times to fix it previously Please refer to notes from 5 years ago.
Beatrice S,
Carriere, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759786153727
Replace handle.
You technician was honest and capable. But your estimate for labor to install a handle on an oven door is outrageous. No wonder Sears went out of business. You should be reported to Attorney General of West Virginia!
Joseph M,
Ona, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759786729693
Sears Home Service
Absolutely horrible. I have now been stood up on 6 different appointments and on the 5th appointment, someone arrived but couldn't do anything because he had no way of checking what the correct parts were for the stove burners. He ordered a new set. This order could have been placed when I made the first appointment. And they are not allowed to check the stove's connection to the propane.
Jeannie M,
Ringgold, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759526733497
Complete unprofessional failure
Andy did not show up during the 8-5 window of this, our second appointment to try to get our Cafe Microwave fixed. He texted my wife, not me, while she was driving to Indy, but then never replied or explained why he had failed to show and canceled our appointment. No one is taking any responsibility to get this fixed, and we've been without our microwave for two weeks now. There's no way to penetrate the phone tree and reach an actual human to address these failures. The preparatory video call turned out to be useless as well. More than one day wasted off work and counting at this rate.
Aaron S,
Bloomington, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759278784329
Rude Service Tech
A service technician has been dispatched five times for the same problem. This is the third time the service technician who was here today was dispatched to repair this problem. He has been rude every service call and today argued that the problem was not covered by warranty because it is an electrical problem. I contacted my electrician who corrected his assessment that I did not have a surge protector and gave him a full explanation of why that could not be the problem. He walked away while the electrician was talking and eventually came back to say that he had called his office and they told him not to do the repair because it would not be under warranty based on his assessment. I have now been told that I need to get a report from the electrician and submit it to assurance. This is costly in terms of time and money, but I will follow through.
Betty M,
The Colony, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759181998314
Best service
This technician came out to do a service call didn't even open the oven and said this is wrong and charge me a service call
Mitesh P,
Millington, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1758058303852