Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
This is how Sears makes money-by not actually servicing!
This "service" is one of the biggest rip-offs I have ever experienced. $139 for less than 1/2 hour to tell me he had no parts in his rental car, would have to return another day and it would cost me $650+ to replace two sensors for my two front burners in my stove. Guess what? I'll just use the back burners and never buy a Kenmore appliance again. The servicemen are so poorly equipped I actually had to give him a quarter for the parking meter!
Kathy R,
Springfield, MACustomer service response - Kathy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1767913469487
Range review
You should send a tech that has at least seen the appliance that he is going to work on. He had no idea how to take it apart and kept looking at google to figure it out. I had to borrow him my personal tools to work on the oven. He said he didn't know what was wrong but if I still smell gas to open a window. Seriously!!!! I will never use your service again!!
James K,
Fridley, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767398433951
Sears Repair Technician
Technician was a no show two appointments in a row. The technician didn't even have the courtesy to call me today. 31 December 2025 to let me know he wasn't comi g. I've been with Sears maintenance program for more than 25 yrs and I have never been treated so disrespectfully as I have been today and on 27 December 2025. On that date 27 December 2025 the technician was a no show. This is totally unacceptable and for what I pay in fees for the maintenance contract, I am so disappointed
Joanne H,
Torrance, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767391540289
Service technician
The technician was very unprofessional. He was not a good representative for your company. I am requesting that he not be our service provider in the future. Based on emails prior to the service call, we were expecting the technician to have the required parts. He said that was never going to be possible. Why weren't we told that?
Dennis O,
Eau Claire, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444588662
No show
He never came… I don't get a call or a text of the arrival. No one rung my doorbell.
Steven J,
White Plains, MDCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766444895602
Sears is wasting my time
Michael is very nice but I'm done with Sears. Sears has wasted five work days for me. They've cancelled mid day twice. They diagnose over the phone. They still haven't fixed my oven.
Greg C,
Las Cruces, NMCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766529729146
You suck!
$119 Just to look and tell us what the problem was. We called two days before and already told you the glass was broke
Lea S,
Rockford, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766098641384
Billy Destroyed My Venting System
Billy, the Sears technician, pulled my downdraft vented range out to do a repair on the oven and tore the duct system up as he replaced the bottom heat element. Trying to get Sears to recognize that this incident needs to be corrected has been a nightmare. I could not reach a person to speak, but instead was forced to interact with Samantha, an AI bot, and was repeatedly told that a new diagnostic technician would determine if the old technician had caused the issue and this person would decide if I was to be charged for their visit. I'm not sure why Billy could not have reported the incident and set up the repair. I would not now be feeling that I am a criminal trying to trick Sears. And, angry because I was not allowed to speak with a live human being.
Wanda B,
Palatka, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924260071
Oven Still Not working
My oven is still not working. It is giving a flash code instead of turning on.
Annette M,
Apopka, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765923737622
Did not Diagnose the Problem
Harold didn't hardly touch our range. He said it was a gas pressure issue and we need to call a plumber. Our home is new construction with large gas lines and all of our other gas appliances are working perfectly fine (fireplace, dryer, heating, etc) I would like someone else to come out and actually figure out what is wrong.
Candace W,
Fort Worth, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765407600193