Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Not worth it
I bought a high end GE profile induction oven a year ago. Works fine but a week ago a hot pot I was lifting off the stove slipped and fell on the control panel, shattering the glass and sending shards across the room. Even though I bought an extended warranty GE said the damage was not covered and I learned from the repairman that replacing that panel would cost me as much as buying a new stove! So I'm now looking for a new oven but definitely NOT GE!
Michael P,
Red Hook, NYCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779147563641
5
Very professional and courteous. They did a very good job
Donna B,
Makawao, HICustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1778274021959
?
It seemed like he was in a rush. He did not have the tools to measure heat. I had to ask him to stay to see if it was going to work. He didn't have the tools to check that.
Shari A,
Titusville, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777928939747
No show
They kept affirming my appointment for today and saying that they would notify me when the technician would leave to come to my house. No technician and no notification!
Jean B,
Rochester, MNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776893089719
Range repair
The range still is not working. Tried to use the stove the night it was repaired and the new PCB board the was installed does not respond to the timers buttons. I will need another service call
Carter B,
Paris, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1776806382328
I WILL NEVER USE SEARS AGAIN
Horrible service. Technician wasn't prepared for the job, job was left undone, now I have to schedule a real technician to address my issue. I wish I could give less than 1 star. HORRIBLE! I would NOT recommend Sears, or this tech again.
Ronald J,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776472173362
Sorry I called Sears
After being told the broken stove top on my Kenmore stove was no longer made so couldn't be replaced, Sears charged me $140 - saying I "declined repair". Well, you can't refuse something that isn't offered because it can't be done. My next stove certainly won't be anything from Sears.
Judith Y,
Minneapolis, MNCustomer service response - Judith , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1776202940365
LG Stove
Functions of the stove stopped working after he worked on it.
Patrick B,
Queensbury, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775682683450
zero service provided
i was supposed to have a new part for my L front burner installed. instead the technician basically told us to live with it as it was. Nothing done!!!! And i was charged the diagnostic fee!! For Nothing
Anne S,
Winsted, CTCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775512075557
Incredibly rude
My wife and I are dealing with serious medical problems that limit our ability to focus on cleaning, and one of our dogs is reaching the end of her life and is incontinent. We are also struggling with issues related to plumbing in the house that makes even basic housework much more challenging. Timothy spent virtually all the time he was here criticizing our home and reported that our home should be condemned rather than doing what he was sent here to do. We were appalled by his manner and would never ever recommend him to enter anyone's home if it didn't meet his apparently high standards
Chris R,
Bath, MECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775171273986