Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Not satisfied completely
He couldn't find the part to replace the defective door lock so the self cleaning function would work. He stated that there is an increased risk of damage to the oven if the self cleaning is used due to the high temperature needed. I'm not sure if this is true.
Wicke T,
San Andreas, CACustomer service response - Dear Wicke thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705012234578
Range repair
I am very frustrated and angry the problem I had is back my back burner is not lighting but you all were paid in full,
Gerald W,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702075718685
Failed to put oven back in place
Called sears - the stove was pulled out from the wall by the service man. I was told someone would return today to push it back into place as my husband has had back surgery and can't lift. No one called back or returned.
Kevin B,
Leavenworth, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700778333515
Wasted, expensive service to (not) replace our oven door
First I should say, John is terrific. He has come out before, and been very helpful. We were told we would get a call so we could help the driver bring the parts needed. We never got a call, in spite of numerous emails and texts to remind us of our apt. I am so disappointed.
Ramona A,
Calistoga, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698356477654
Honest Review
I would like to start with the positives. I like that I received text updates on appointment times. I also liked that I got a call on the day of the appointments to inform me that the service provider wouldn't be available until later in the day. Now for the negatives. I did not like that my original appointment was canceled on 3 separate occasions on the day of the appointment. If I had taken those days off of work, I would have been even more annoyed. For both appointments, I had Shane as my service provider. Shane was polite; however, I did take issue with a few things. One, on both occasions, Shane would huff and puff and mumble words under his breath like "stupid." Two, both visits, Shane left trash on the floors. Three, this one made me the most angry. After putting our oven back together, the oven door did not close all the way, and Shane repeatedly slammed and aggressively pressed the oven door against what even was causing the door to not close. At first, Shane thought it was the oven door latch hitting the door, so he kept smashing the door into it over and over again. Then he started getting even more aggressive with taking the oven door on and off. I was so upset that I woke my husband up and had him get out of bed. I was certain that our wood floors were going to get scratched, or our range was going to get dented or scratched. I was just about to start recording because I had already signed the waiver stating that he wasn't responsible for damage but in this case, I felt he should be responsible if something got damaged! The oven door was getting closed hard enough that the latch could have gotten bent! Come to find out, the oven rack was the cause of the door not closing. All in all, Shane was not horrible, but I would of liked him to be more careful when working on my appliance. This situation could have turned out much worse had my floors or range gotten damaged. I also would of appreciated if he cleaned up after himself.
Nicole S,
Bremen, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698183441400
Range
The service person was very nice & polite but left the burners leaking gas. I can't get in contact with anyone in Sears. I had to call Gas company to detect the leak
America B,
Texas City, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697915290302
Inconsiderate
I tried to explain the continuous problem. What he did I could have dine myself. He did not take the screw out to see exactly whst was going on with it. But if I'm calling continuously about the same problem, why can you not put a bandage on it.
Marie W,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697837203209
Service good, schedule bad
Placed called the first of the month for a repeat call on range. Service manager call and explain problem (same as before), will order parts. Received e mail about arrival, parts department forgot to let repair man know about parts were in house. Had to reschedule time for the following week. Johnny did a very good job of replacing parts and careful of work area. Reschedule was not his problem, higher up drop the ball!
James N,
High Point, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697761578321
Unprofessional
When Michael got here he seemed like he didn't want to do the job. He didn't want to pull the bottom drawer out from the oven as it was stuck or pull the oven away from the wall to look for the model number. Instead my husband did it. He tried to say I'll let you guys figure it out and then come back but my husband ended up taking care of it. He was right at the end there was no model number but he was not helpful or professional. As he left I asked for his manager and he stated " I don't have one" I would not recommend his services nor want him to return to my house ever again.
Aneesah P,
Stockton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697759167003
he didn't fix my stove
He was a nice guy, but the previous technician who came to take a look at my stove didn't order the right replacement pieces. Randy told me he could not do anything with the pieces ordered, he needed the entire set of burners, but when he tried to order the right pieces it wasn't possible because the exceeded maximum amount of pieces ordered based on the policy. so he ended up closing the ticket's repair without doing anything to fix the stove. I don't understand why they sent a different technician to do the repair and not the technician that originally came to do the diagnostic, now I'm still with my stove issue that doesn't turn on and wasted two workdays.
Jean P,
Perry, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697665678929