Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Range repair.
Saifudin showed up on time (early) and quickly resolved the issue! He was professional and courteous! Great work!
Marilyn T,
Bowie, MDCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1736202345719
Disappointed
I arrived home following an errand to find Louis sitting on the kitchen floor in front of my stove/oven. I asked what he figured out about the oven's issue of not reaching the set temperature. He responded that he wasn't sure but that he had changed the "igniter" but still couldn't seem to get the burner to produce a sufficient flame (Sears Home Services was contacted due to the oven not being able to reach its set temperature, the burner producing an insufficient flame to be able to reach temperature). He suggested that the gas orifice may be clogged prior to reassembling the oven and leaving without attempting to address or investigate the gas orifice. He also left a large stain on a kitchen rug from what appeared to be possibly grease and debris from the oven parts (I had to get a carpet cleaner to clean the rug). My neighbor saw him leave and asked me what was going on so I told him. He came over, exposed the gas orifice, produced a probe, and cleared the orifice (it was in fact plugged with some kind of debris) and the oven burner does in fact now produce sufficient flame to bring the oven up to itsset temperature. I am disappointed that your technician seemed unwilling to investigate and address what he suspected the real issue was.
James C,
Cleveland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734748867494
2 stars
Tech was very friendly, but sears does not keep scheduled service appointments
Trina J.,
New Orleans, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733441377786
Could not duplicate problem
Our gas oven has had a recurring problem for several years, but it's one that can't be duplicated so the repairman couldn't help us. I have multiple videos on my phone that show the large flames from the burner and on which you can hear the loud roar, but he did not seem interested or able to make a determination from the videos. I am concerned about a fire hazard, but he had no suggestions for us. Our extended warranty expires 12/17/24 so I guess I'm going to have to pursue this with Sears with the videos as evidence.
Cynthia H,
Angleton, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1733265534683
New stove issues GE
The tech said there was nothing wrong. I have owned 3 GE stoves and none of them left carbon on the fronts of my pans. The flame is higher in the front part and the flame orange. The repair man said the same thing after adjusting it 2 times. He recommended I call GE since it was 2 weeks old. The oven squeaks when it heats up. Once again, I have never owned a GE stove that made these noises. I don't know what is wrong, but I know it doesn't sound right and the flames shouldn't leave carbon on my pans.
Shawna S,
Greenup, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1732846040326
Samsung Range Repair
Bryon was professional, knowledgeable and courteous. But I'm very disappointed with the part technician installed. The part is a generic heater for a GE range, the box was opened damaged with grease spots and dark stains on the outside of it, the part was not sealed in a the original plastic, the plastic bag had been ripped open and the heater/part looked tampered with and old, also it had two black markings on each cord and the cords looked discolored dingy old. I'm very dissatisfied and would like a brand new part that's specifically for my Samsung range and have a technician remove this one and replace it with the correct part.
Angela Bonner,
Saint Louis, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732660760225
Tyler
Tyler was excellent, on time and polite, excellent service.
S G,
Rochester, NYCustomer service response - Dear, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on 1731539460841
Rude however was able to complete the task
It is quite unfortunate he was rude which is unprofessional on all parts since he seems like a good technician and fixed the oven such a shame please see documented comments with the repair service rep. Note it's been two weeks and I m still waiting for compensation for the inconvenience. Not good business practices.
Michele K,
Staten Island, NYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730323567607
3 techs, the first leaving with gas leaking
Since we had to have 3 techs out 3 times and the first obviously didn't check his work as the oven didn't work AND was leaking gas while we tried it. We needed to order parts. The guy left with the old parts which is suspect at best. Did he replace the parts. I marked them. Let's see if the tech did and does the right thing if he didn't !
Roberts Aaron,
Washington, VTCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729372627901
Range repair
I was not happy with the service provided by Matthew. He replaced one of the surface regulator switches and it did not fix the problem. He preceded to tell me it was operator error and that the switch still functioned fine. I then showed him how it just spins and doesn't allow me to turn it off. He even had trouble with it and said that he was going to call the warranty company and he would be right back. He went and got into the truck and left without another word. He gets a star above 1 because he called me sir.
Chris M,
Navarre, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729036579707