Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Range repair
Luis very competent . Did a good job for us , Ken
Ken M,
Boulder, COShort notice and confused estimatr
Courtesy call only 10 minutes prior and won't be able to wait if you're late. Estimate can only be provided by email cannot be paper. Email estimate does not give you a complete and clear picture. The estimate provided only have the parts cost and did not include the labor cost. And we are told by the technician to call customer service for any further questions or clarification.
J,
San Jose, CAReplace parts on gas range
I was shocked that he was using my wooden cutting for a cushion under his knee and he told me that the customers usually provide a cushion. I gave him a cushion and told him to use it on future jobs. I had to loan him a wrench because he did not have the proper size.
Amy A,
Wailuku, HITechnician Fantastic - Contacting Repair Company not good
Needed to contact Repair service and they're uncontactable by phone or email. Neither is shown on website. Used a form on the website to explain my need and nobody responded. Repair technician 100% (approachable, skilled, and considerate) - Customer Service at repair firm 0%. Average 50% Rounded up to 3 stars.
Michael,
Liberty Twp, OH8-5 time block means nothing
It took three visits before my range was finally repaired. Wrong parts were ordered the second visit. The third visit the tech never showed up even though the app started he was on the way to my house. Fourth time the tech arrived at my home at 6:20pm after I chatted on line(What is the customer service number) I ask was the tech still coming. My range was repaired but it took 4 visits
Shelia D,
Newburg, MDRange Temp Control
William seemed fine as a technician per my husband's feedback, as I was not the one who interacted with him, and our range appears to be working properly (previously, there was an issue with the temperature control on one burner); however, this 3 star review is for the fact that William either didn't perform the cleaning and maintenance that we paid for, or if he did, it was a terrible job because my range looked no different than it had before he was there.
Elyse L,
Charlotte, NCTech
He was OK, but told me both repairs at each house was more than the ranges new and told me he couldn't fix my L G.
Shelley W,
Woodbury, TNTighten the service times please.
It is not acceptable to give a 9 hour window of service, requiring that people take a full day away from work to sit and wait. Also, you should leave a phone number in this new trend to online notifications. The do-it-yourself, online model is going to .push people to use smaller, more locale service companies, especially older people. The service man was great though!
Doreene C,
Scituate, MANot Finished
Did not secure the control panel to the dryer. I texted him two times and he did not respond.
Denise L,
Baltimore, MDCustomer service response - Denise , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782252502724
Sears Tech
Unfeeling to my concerns regarding the problems with the stove. He ordered the wrong parts for the stove. This problem has existed since the beginning of the year.
Iester W,
Milwaukee, WICustomer service response - Lester, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1775078448745