Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Home warranty repair
Tech arrived later than site indicated. He did call to advise of his arrival. Reviewed issue, I tried to get information on ordering non-covered part for Sears repair, he did not seem to be able to help with that. I had to make a few calls to work toward repair. I suspect he was there to diagnose and repair per his warranty process. Would have been more smooth if he would have given me an estimate and process to order part under my warranty. I feel like I had to do more work for resolution than I should have.
Susan R,
New Brighton, MNcustomer service
You AI is terrible. You can never speak to a human being. My appointment was rescheduled three times on the day of service, after I waited half a day each time for the technician to show up. When they finally did show up, they were great.
Kathy P,
Winston Salem, NCNo service provided
Hard to rate service. Technician showed up within time frame the scheduled timeframe, our pug got under his feet before entering house; because of that, decided his safety was at risk, and declined to perform any service.
Fred K,
Hales Corners, WIStove
He made the part work even though the wrong part was ordered for the job. He took what he needed and now it works. Nice job. He is a pleasant person
Tonia E,
Mariposa, CAGood job
Very friendly, seems to know his job well! Very helpful with how to keep appliance working its best
Mary B,
Franklin, VARepair explanation
His explanation did not make sense turn the heat down 25°, but I said it at 350 it'll cook at 3:25 I said it will take longer to cook and he said no
Glenda H,
Meeker, OK5 stars for Jerry, Rated by Allen Hicks
Good service, competent technicians. Kept me informed by phone or text. Glad to know you guys are there. Charlie was also great. % stars for him also. He done the initial contact and ordered the part.
Allen H,
Kenefic, OKOven Range Repair
Tech did not notify that he was on the way until 10 - 15 minutes before his arrival. No text that morning either. Should have been notified at least an hour before arrival. Attitude was not the best but I've had worst. Overall, the oven was fixed but customer service is the reason for the score.
BC,
Batesville, MSService Call
I was given an 1.5 hours notice that I had to be at a house between 10:00 & 2:00. I had him if he could give me an hour notice because it was a 45 minute drive and I could not wait for 4 hours just for him. He said no so I cancelled the service. I am a custom home builder and I receive delivery notices all the time from vendors via text with updates on when they will be arriving at a job. It is not this hard to be better at communication in the day and age. Need to do better
Craig S,
Honey Grove, TXGas range
He was just ok. He just stated that it could not be fixed and was supposed to contact someone, but not sure who. Hopefully, the warranty company.
Eugene P,
Lincoln, RI