Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Wrong parts
Didn't fix the problem and said it's cosmetic damage. I still can't tell if the switch is still on so it is dangerous since it is a gas range
Nickoline S,
Fairfield, CAReview of Jeffrey
Had Dave come for part 1- would give him a 5; worked very hard to figure out problem, talked me through, , used probe in oven to show me current temperatures , etc. Give Jeff 3 - not communicating, I had to ask him to put floor protection board on floor before moving oven out( looked up at me like really),before he left( when finished) my husband asked him if he was going to check oven temp with probe, just looked at him, showed him where temp shows On oven. Left. If this was my first experience with your company I wouldn't recommend you. Luckily I had Dave first.
Constance H,
Perry Hall, MDProtection service
I had 5 appliances scheduled for today but the technician only had 4 on his list so he only checked the dishwasher, range, washer (we asked him to clean the filter which he wasn't going to do)and dryer. The refrigerator he wouldn't address because it wasn't on his list. I called Sears and they stated that the refrigerator was to be serviced. He heard the call but was unable to perform the service. They also said that the water dispenser paddle was to be cleaned which I reported had a stain between the plastic cover and the paddle. I went to the Sears website to reschedule as was told to do . They didn't have the refrigerator on the list so I went to chat and was told that a different technician was to come today to service the refrigerator and I would get a text for their arrival but I never received a text and no one showed. Very disappointing. Please let me know how to proceed.
Nancy S,
Sequim, WASheldon GE repair
Andrew was fine. Unfortunately, the broiler is still not working correctly. How do we get that completed?
Larry S,
Canton, TXSamuel was very nice. He was not experienced with Thor ovens
For some reason the clock was working. I asked him to help me change the time to simulate a needed reset. He was not willing to do that as he did not want to risk changing the setting. He was pleasant but lacked knowledge on Thor
Ted S,
Tallahassee, FLNot satisfied with paying full labor cost
David is a good technician to work with but I'm not satisfied that I have to pay full labor for this service call when the problem wasn't fixed the first time on 31 Jul
Jerald A,
Forest, VACame to repair stove
The parts were not needed. The stove started working on its own.
John P,
Franklin, GARobert was a nice guy that did what he was sent he to do,
Robert was a nice guy that did what he was asked to do, but he was sent in to cover for someone else. The part he installed did not fix the problem, and he wasn't really able to offer any solutions other than to contact the original technician and Sears. Very frustrating, especially since we were made to pay in advance.
Cameron S,
Gainesville, FLGood
Would have liked your service staff to have vehicle and or uniform to identify your company. He had me turn off electric to oven for 5 minutes to reset computer board. Since he left beep sound does not work and clock goes dark/blank. I need someone to please return for service. Thank you
Pam C,
Columbia, MDGas Range
He couldn't correct the problem because a model number was not available
Jerry C,
San Luis Obispo, CA