Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Brand new stove defective, required replacement parts
Each of the service members of your team (we had 3 different ones) have been extremely helpful and polite. If they had realized the problem better at first there wouldn't have been a need to come 4 times. They were each one challenged by what the previous one didn't remember to do. But overall they were great 😊
Sharon H,
Washburn, WI????
Michelle was great! Very friendly. But really????Thor uses you to fix their appliances. We have had two technicians come already. Yet you send someone who doesn't know a thing about Thor. She called her supervisor, and they also didn't know a thing about Thor. They told her, "your guess is as good as mine!" I've been without my oven for 5 months. Very disappointed in Sears and Thor for that matter!!
Shirline T,
Gilmer, TXBad Element
Tech brought the lower element since we had told him before hand what the issue was. Element replaced and oven turned on to preheat to 350 degrees. Told the tech to go ahead and leave since it was up to 320. Well, it never went above that.
Marty B,
Lehigh Acres, FLStove repair
Very professional Had no problem understanding What I needed to be done
William R,
Waukegan, ILfriendly, experienced
little rough with electronics but repaired the stove quickly. had to show how to clip electronics board into back of stove. could have broken when installing needs to be more careful with the electronic board. but will give 4 stars because got stove fixed without breaking.
John D,
Center, TXBryan was fine, as was Trevor the initial service person
I just cannot fathom why it takes 12 days to accomplish a simple repair. First you come without the part, when I explained on the phone what the problem was (not the first time it' s needed replacement). The part is ordered and arrives the day before (after 5 pm) return appointment. Day of, no one comes and I am told by the auto generated phone message I have to reschedule. I also cannot understand why it is impossible to get a live person when you call Sears. I guess I can, it is because you do not wish to actually do customer service.
Eileen M,
Rutherfordton, NCIts not him, its the company
David D. Did a good job repairing the stove. But the company is garbage. I was told that my appointment would be between 8am and 5pm, but was never told it could be after 5pm, which is when each appointment ended up being, 6:30pm and 7:30pm. It would be better if the repair person could give a 30 minute phone call ahead of time to let customers know when they would be arriving. The website does not give real time information on appointment days. This sears company is not a great company but david was great and very knowledgable.
SY,
Corinth, NYGood guy.
What's upsetting is my issue was 'determined 2 months ago and the part was received. Now I'm told it was "incorrectly diagnosed" I have lost 2 months.. no oven. I am not happy.
John C, Susan C,
Camden, MEStove Repair
While Scott fixed the stove, he rushed and was not clear about why the part needed to be replaced since there was no evidence it was broken.
Bonnie B,
Sharon, CTOven Repair
Karl was able to repair the oven but I would have liked more than an hour advance notice before he arrived.
Tara E,
Brooklyn, NY