Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Tech was great. Scheduling service was terrible.
Joseph did his best in repairing my Frigidaire range. Joe was professional and worked hard at troubleshooting and repairing my range. I did not appreciate the multiple cancellations of my service appoints by Sears/ A& E. My appointments were cancelled 3 weeks in a row. Service should have been completed Dec 27, 2023 and was not completed until January 17. 2024. I asked to speak to a supervisor when they called to cancel my appointments ( 3 times) and was told someone would contact me. I never heard from anyone. I had to escalate through my warranty company New Leaf who was able to reach a regional manager, who guaranteed the January 17th appointment. Unfortunately , my range was not repairable. Because of the multiple cancellations I now have to wait until February for a replacement.
Erin R,
Pittsburgh, PAOven repair
Willie did a great job friendly and professional. He had to come back a few times so we feel like we know him.
Maryann W,
Hearne, TXThank you for the information
Dwight explained the problem which was different than we thought it was. For this reason, we decided not to repair. We will be looking into replacement. Unfortunately, Dwight had to revisit company repair policies that were stated with the initial telephone call. This was overkill and unnecessary.
Ted A,
Cleveland, OHService oven
Everything went great. He pin point the problem. Appreciate it.
Virginia V,
Delrey, CAService oven
Everything went great. He pin point the problem. Appreciate it.
Virginia V,
Delrey, CAService
Serviceman man was very good polite and did a good job
S S,
Fenton, MITechnician
Employee was courteous. He explained why the appliance was working correctly and how it should be. By
Fernando M,
San Juan, PRLarry Provided A Solution
Larry suggested to change the valve for the middle Kitchen Aid burner. While this would solve the burner issue the repair is too costly. He suggested that the issue was derived by lack of use of the burner. I believe it is a faulty design by Kitchen Aid. Essentially the valve is inexpensive. The labor cost is exorbitant. Sears shouldn't be charging this very costly amount for labor.
Ana F,
North Aurora, ILPerformance
Was very professional and skilled. Was very pleasant and explained Was Was required. I would recommend him. Thanks for the timely repair.
Gregory Hill,
Chesterton, INKenmore gas stove
Stove burners no better, one was worse. Stove is old though. Daniel is personable and did his best but stove is no better than before his visit.
William M,
Gainesville, FL