Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Knowledgeable
Marc was knowledgeable and quick to diagnose the problem with our stove, which was helpful in making a decision on what to do. The interaction seemed a little awkward as we had to have a friend help us and meet Marc and according to them, it seemed he was reluctant to step foot in the house until she could absolutely confirm payment would be made and then again at the end of the conversation he stated he couldn't go until payment had been made via the link sent to my wife. She was able to make the payment quickly when her friend relayed the situation, but wondered what would have happened if she was not because of an appointment, etc. If this is company policy, you may want to reconsider how this is handled. Paying by a link is pretty standard practice, but the expectation payment will be made at that moment precisely via link is not. Highly suggest allowing techs to take payment directly in the field by credit card if you need payment to be made before leaving the location.
Terry D,
Williamsburg, MAOven works
Johnny did a good job fixing my oven. I'm giving 4 stars because upon checking his work, Johnny caused food residue to burn off causing part of my home to fill with smoke. I would've cleaned up any mess had he told me about it before hand.My couches and various items smell like smoke.
Eduardo G,
High Point, NCGood Service
Frank was very pleasant. He knew what he was doing and was very informative.
Darrin K,
Rocky River, OHKenneth
Service was the best he could do stove was not working at all.
Kenneth F,
Beloit, WIFeedback
Very pleasant gentleman. Should share a little more information about what's been done and next steps before asking for my signature to confirm the service. Otherwise, pleasant experience!
Karen P,
Bowie, MDAwesome!
Gary was very polite & knowledgeable. It was a pleasure talking with him & having him as my Service Tech.
Kim E,
Cleburne, TXProblem still exist
the technician came later without informing me. he was polite, seemingly knowledgeable, tried to resolve issue. he makes some phone calls, then explained to me what I should do, deminishing his role to just technical issues.
Igor K,
Rockaway Beach, NYGas stovetop repair
Robert ensured my stove was working. He could have stuck around a little longer to clean the elements more - I had to do that after he left. Difference between 4 and 5 stars
Jack N,
Bellaire, TXStove repair.
Slight damage to top edge of stove and residue from repair not entirely cleaned up.
Constance M,
Menlo Park, CARange service
I thought our service rep was named Martin. Anyway, I was pleased with his service. Called me to let me know when he would be at the house. Worked efficiently and very courteous. .
Heidemarie Vukovic,
Houston, TX