Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Nothing Accomplished After 4 Months Of Waiting
The first serviceman here to fix this problem was on May 6, 2024. The one here today was named Todd and he said he was here on May 6th but don't remember the problem. On May 6th when I explained the problem but couldn't demonstrate it, he said it sounded like an element was going bad and he immediately ordered one. Since then we have been waiting patiently for that element to show up. Apparently, it is no longer made because he keeps getting the wrong part, according to him. Now because the element in the range is still functional, Todd closed out the case because he can't get the correct part. That leaves us in limbo because we were told the part was defective on the first call on May 6th and now it is OK? I don't believe it. I am supposed to hear from Sears Warranty Department today because of my service agreement with them. I don't believe that either because I was told that before and never got a call, as promised. Sears created a case number 7807561 on June 3, 2024. I was told that the case had been escalated in order to replace the oven all together. On the 12th of June I called back and they said the case had been escalated and I would hear from them within 48 - 72 hours. They never contacted me. Now, once again, I am told my case has been closed. WHY??? I guess my Sears Master protection Agreement isn't worth the paper it is written on.
Harold L,
Canton, OHStove diagnostic
Mike was courteous and professional. Got to work diagnosing the issue with my stove.
Donnie Reams,
Albuquerque, NMIgnacio was fine, but service terrible!
My review is based on Sears service, not the technician. Service was terrible. It took two weeks to fix my oven! Even worse, they give a huge window for service man to appear, then change it going through the whole day until it's cancelled and rescheduled to the next week ! So I had to stay home for two whole days waiting for a technician that does not show up! Plus they don't tell you the scheduled time has changed over and over. Only way to know is to go to Sears service website!
Charles D,
Durham, NCVery knowledgeable
Gianna is very polite knowledgeable in her profession. One of the best technicians A & E Services has
Andrea P,
Jamaica, NYProfessional
Christopher came in a timely manner. He provided the technical experience requested. Communication skills did not provide the answers we needed but that may be a deficiency on our part and not his. We are still unable to use our oven but understand better than before the limitations of the appliance. We appreciated him coming and doing his best on our behalf. Sears emailed and called to keep us informed as to the progress of our claim. This impressed us as many other service providers do not connect and leave the customer in the dark. Well done!
Rhonda A,
Repton, ALRange Repair
My technician was very informative and wasted no time with repairs. He seemed very skilled and Knowledgeable about his trade. He did an excellent job.
Lenny L,
Montgomery, ALAppointment Communication/Confirmation Challenges
It took Sears three attempts to resolve our issue. Upon the first visit, the technician was here at the appointed time and ordered a part. Steven, our second technician was here twice. He installed the ordered part and the issue was not resolved. He ordered additional parts. Both technicians were courteous; however, diagnosing & resolving the issue took three attempts by Sears service personnel. The major issue is the appointment communication disconnect: Sears schedules the service prior to part arrival, and we later learned, expects the customer to call and verify part(s) have indeed arrived. Seems like Sears, who orders the parts from ZLine, could track the parts. However, if this is the ONLY way for Sears to operate, Sears must provide customers with the means to report receipt of parts. Not knowing this expectation, we waited three days straight for the second appointment-Sears never called/showed and the appointment page reflected that the technician was delayed, and kept rescheduling. Understand, it was not possible to call and report this issue, as the prompts prohibit going directly to an operator. I had to work through New Leaf, who contracts Sears for our extended warranty coverage, to learn that that appointment date was only a "placeholder". Armed with this knowledge, I asked Steven on his first visit, when he made the appointment, if it was firm, irrespective of notifying Sears upon our receipt of the second set of parts ordered. He indicated they allowed two weeks for part arrival and that I would not need to call. I have to say, I wasn't too surprised when Sears didn't show on the appointed predetermined time, which was sent via text notification as confirmed. Again, not possible to reach ANYONE real at Sears, so another half day wasted. No big deal for Sears, but now we are up to 4 days of missed opportunities. Life is short. Please notify customers in writing, your processes and means of communication that satisfy assured appointment times.
Lynn Engelmann,
Woodridge, ILKing
He's a professional, he is committed to his work, clean and dedicated..
Lewis King,
Birmingham, ALOn-time
Joshua arrived before appointment which was great and he was very thorough in his approach to the repair.
Melanie B,
Detroit, MIOven repair. Not heating.
Daniel was very professional, arrived promptly within his arrival time communicated. He identified the problem and seemed to have corrected it. When he tested it the oven seemed to heat. But just after he left for the day my wife set it to preheat so she could put our dinner in the oven. The oven did not reach the preheat setting. It only got warm and never got up to temp. So with this evaluation, I am requesting a prompt return visit to fix this problem.
Paul B,
Midland, MI