Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Good professional a
Good work, professional attitude fixed the problem quick and help me with payment.
George K,
Mendota, MNForno oven range repair
Sears does not work on this brand oven. Sears had all info on oven from Cinch. Wasted our time and technician time! Repair man was not friendly: scowl on his face the whole time like he was mad!
Sue S,
Acton, CADual Fuel Range Problem
Patrick was just fine. He called shortly before he was to arrive. When he came, he diagnosed the problem and ordered the part to fix it. He was very clear on the cost of the call, the cost of the part. When that part did not fix the problem, he ordered a second part and again was very clear on the cost. He came back with the second part and the range has been working since then. The only problem we had with Sears Home Service was the interval for the visits. Each time it was 8 - 5 PM. A full day to expect service is too long in this day and age. Most service is either a two hour interval or at worst a four hour interval, preset with the customer. The full day interval will turn off most people.
Bernie D,
Canandaigua, NYMy servic
Very friendly and I appreciated being kept informed about pending arrival time.
Erin B,
Canyon, TX👍
Did the job and on time! Didn't leave a mess!
Doug T,
Pueblo, COSamsung range
He was pleasant and did a great job. Our oven works again.
Joe J,
Scottsdale, AZReplace ignitor for oven/broiler of Kenmore Gas Range
After receiving the part and making at least 4 different appointments for the repair, Isaiah finally came today to complete the repair. He is friendly and competent but I really wish there was a "human" that I could contact rather than automation. Because of the automation there was at least a 10 day delay.
Linda C,
Los Angeles, CAReview
Denny C was a nice technician and appeared to know his business. I would have rated him a 5 based on his professionalism and performance if he had stuck to the original time I was texted which was between 7:43am and 8:24am or at least send me an updated message with the estimated time of arrival. He came hours later but we were not informed. Otherwise, I was satisfied.
Toni W,
Pine Bluff, ARSears sucks! Tech was respectful on phone.
Used my home warranty to get my stove top repaired. I got a confirmation of service date. Which was confirmed a week in advance. The day of the scheduleled service i got a email with that day and a different day, which I took off of work. Due to the fact that I only got a time frame of 8 am to 5pm. So I tried calling sears. The automation had 0 options to actually talk to someone to confirmation the dates. The only option was to reschedule. After a couple hours of being on hold with sears and my home warranty. I was told it would in fact be serviced that day and the other date was a follow up to confirm everything was working well. 4:30 pm rolls around and still no word. Couldn't get through again. Finally at 4:55 pm I get through to my home warranty. By the time I explained again what was going it was after 5pm and they couldn't get ahold of sears. Emails were sent to sears. Nothing for days. Finally I just got it handled myself. Sears finally reaches out by automated text. I canceled with them and got a confirmation that the message was received. So the day of the second service date rolls up and I get a phone call, from a service tech that was just doing his job. He was nice and respectful over the phone. Good on him. But forget sears. Their system of communication is trash. I lost a days worth of wages to sit on the phone trying to communicate with sears. Just to get stressed that I didn't have a place to cook my family food. I will not recommend sears, due to the lack of leadership and communication.
Eric J,
Albany, ORFor the job done
Got the job done after some miscommunication, finally. Problem fixed
Dmitri R,
Newton Upper Falls, MA