Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Service provider review
Drew explained the process clearly and did his best to facilitate the repair. He filed a repair order pending receipt of the equipment that he ordered after the first diagnosis. That being said for anyone who has an interest the process of scheduling the second repair was replete with frustration. A repair appointment scheduled Forbisafter the part arrived was canceled because of technician unavailable.. then the repair order was closed out marked complete and a new order had to be filed. That order did not include criteria from the previous order, a helper and a cart needed when Drew attempted to meet the repair appointment you found the discrepancy and he had no helper and no cart. We had to reschedule for an amended order, including a helper and a cart.. Today Drew completed the repair with a helper and a cart and the ovens are functional. The original repair order was filed the day before Thanksgiving 2025 and it is now the first week in January 2026 and in my opinion, this level of miscommunication lays at the feet of and in transient in flexible and unresponsive AI system of collecting repair claims and scheduling repair appointments. I trust this review, conveys a high level of dissatisfaction with this process and a high level of satisfaction with the delivery of service by this repair person.
Linda W,
Greensboro, NCBroiler works after technical advice
Mike showed us that technology has changed since we bought a range from GE twenty years ago. He explained that safety concerns have changed the way the broiler element now functions. If a paper range manual had been provided, this service call would probably have been avoided. Thank you to Mike who was professional and personable.
Julie B,
Marshalltown, IAExcellent service
John did a great job. He kept us informed on what was needed & worked quickly to install the needed part.
Kathleen T,
Prescott, AZCory
Cory was very professional and attention to detail. He needs a pay raise
Bill J,
Foley, ALRate technician
The service technician was extremely knowledgeable and delivered excellent customer service. Very satisfied with the experience
Andrew P,
Ponte Vedra, FLFast diagnosis
Quickly figured out the problem and what the repair should be.
Joyce L,
Bloomsburg, PAVery attentive
Jestavian came by the house twice. The first time to check to make sure the correct part is being ordered. I received the part a couple of days before his second visit. He was very friendly and installed the part and everything seems to work fine now.
Rich M,
Broomfield, COSuperior service
I can't say enough about Luis's professionalism, expertise, and outstanding customer service. If you're fortunate enough to have him as your service technician, you're in excellent hands.
Charles O,
Williamsburg, VAOven repair
Bryan Is a very knowledgeable tech. He is a wealth of good information
Chris K,
Denville, NJJob well done
Your technician was very helpful and was very nice. He did a great job. He was very informative. He explained what he was doing before he even did anything. He gets a five all the way around.
Mary P,
Los Angeles, CA