Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Joseph with Sears
Joseph has serviced several of our appliances. He is always on time, professional, personable, pleasant, knowledgeable, effective, and efficient. We are always glad to see that Joseph has been assigned to our work order.
Sears Customer,
Uppr Marlboro, MDOven repair
Very professional. Fully explained everything to us so we could make an informed decision.
Dennis K,
Lecanto, FLBob repair technician
After determining that the oven cannot be repaired due to the Crack at bottom; he found the dimensions of oven and gave them to me. I will not have to pay to have a vendor come to measure for oven space. I have not been able to find an affordable oven to fit into the space.
Josefa L,
Crystal River, FLVery knowledgeable
Knew exactly how to diagnose the problem with my oven
Helena,
Lakewood, WAOven light repair/replacement
Peter was very knowledgeable and efficiently diagnosed the problem. I appreciated his quality of service.
Susan C,
San Diego, CARepair man and Sears communication wtih customer.
Bob provided expert service and demonstrated knowledge appropriate for fixing the problem. He get 5 stars! Regarding the communication with customer service: I was unable to speak with a customer service representative. This resulted in an extended delay in completing the repair. Multiple parts were ordered after the original service appointment. When some of those parts were delayed, the next service appointment kept getting rescheduled to a later date. Even though the oven parts arrived promptly, the repair was re-scheduled awaiting for the other non-critical ones. As a result we had to go without an oven over the Thanksgiving and Christmas holidays. Customer service gets 1.5 stars. If I had been able to talk with a customer service representative, I could have had repair done as originally scheduled; as the necessary parts arrived in plenty of time for the appointment. Dealing with the AI assistant was totally frustrating! I would be glad to discuss this with a live person on a phone call. Tp this end, text me a phone number that puts me in touch with a live person. Thank you for considering my issue seriously.
Gault F,
Lebanon, NHProfessional service with a smile
The automated system identifying the tech is terrific as was the tech!! He was professional and personable. He identified and fixed our problem quickly. Additionally he performed a CM check on our oven just "to be sure". Although it's never fun to have to repair an appliance, I was very pleased with the service.
Lynne C,
Huntington, NYRoss knows his stuff
We have had several repairmen do maintenance checks over the years under our warranty, and they were all good, but Ross was the most thorough and most knowledgeable yet. He checked things no one else seemed to, and gave us more information about how to maintain our appliances than any of the others. He was friendly to us, and our curious dogs, but mostly focused and professional. If we need service again I hope we draw him.
Theresa M,
Cottonwood, AZRange Repair
Great overall experience, always informed of process and he has a great attitude.
Manuel A,
San Luis, AZGreat Experience!
He was timely, informative, and did an amazing job working with us this morning.
Lance,
United States