Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
5
The Representatives were awesome, very helpful and very knowledgeable. They were also very professional! Thank You
Alea H,
Kenner, LAGE Oven
Thank you Thomas for being respectful, efficient, and friendly. The job was done in the exact time frame and you showed up on time, Greatly appreciate you. Blessings to you and your family 🙏🏾.
Debrah J,
Willingboro, NJProfessional
Friendly and knowledgeable technician. Was a pleasure talking with him. Thanks
Lawrence B,
Federal Way, WADylan was Great!
However, Sears Home Services customer services and logistics sucks. Period. Your entire phone and chat logistics components make it virtually impossible to talk to a living person. When you finally get through to someone they're very sorry for your troubles but have practically no way to help you. In my case, the internal communication letting the technician know that my part arrived was late. This cause a second delay of another week before my repairs could be complete. Instead of being able to proactively reschedule the repair for one or two days later I was forced to wait a total of two weeks. Why don't you permit your customer service associates access to the internal online scheduling system? That's the only thing that could have possibly made this situation right and you FAILED MISERABLY. You need to fix this ASAP or you're going to lose a lot of customers. That's a promise.. Oh, and you also need to fix the call in process to make the very first option available to speak to a living MAN OR WOMAN. Your phone automation system really SUCKS.
Roch U,
Queensbury, NYRange repair
The nicest most pleasant man you could ask for well worth waiting a couple weeks to get it done. Very well pleased.
Janice R,
Aiken, SCSears home warranty provided by Mark G.
Mark G did a good job finishing the repair work on my gas oven. It finally got done, it took a long time from start to completion, started Dec 2023, completed finally July 16, 2024.
Teodoro M,
Riverside, CAExcellent!!!!
Excellent technician, good work!!!! Advise and answer all my questions!!!!
Angel R,
San Juan, PRHomeowner
He repaired quickly and efficiently. If you want more reviews don't make them take a long time.
Constance D,
Belton, SCOven
He was very professional. Unfortunately my oven was too old and they no longer make the part I need.
William L,
Williamson, NYDedicated service
Courteous and knowledgeable, Robert made 4 attempts to repair my oven with many new parts that he ordered, to no avail. But that does not diminish my respect for him and the Sears team. He worked with GE and made sure that they approved a replacement oven. Highly recommended.
Bunne H,
Olivebridge, NY