Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Excellent
Excellent service! Very professional & personable! Explained my situation with my oven & explained the part & how much. Then I asked about home warranty & he explained it very well! And I signed up! I told Bennie if I needed any appliance repaired, I would sure like to have him again! He did an absolute excellent job! A very satisfied customer!!
Jackie Young,
Reynoldsburg, OHJeff is great
Jeff was thorough, pleasant, professional. He answered all of our questions was on time and efficient. If we need another repair we would request Jeff.
Patricia R,
Buffalo Junction, VA5 stars
Very professional and knowledgeable. Showed up when he said he would and solved the problem.
Wendell D,
Talahassee, FLService provided by Michael.
Michael did an excellent job fixing the faulty parts on my stove, which now works as it should. Furthermore, he was very considerate, and respectful. Thank you Michael.
Chantal T,
Royal Oaks, CAHappy homeowner
Robert S was very knowledgeable, personable and efficient. He was totally familiar with the product and explained the repair to me.
Robert B,
Port Jervis, NYWilliam the Conqueror
William came by on short notice which lengthened his workday considerably. He was friendly and professional and did a wonderful job replacing two igniter systems. Very appreciative of the service he provided and high caliber people like William that go above and beyond.
Erin V,
Brevard, NCRepair call for Kenmore Elite range.
Bill was very knowledgeable and polite. I am frustrated, however, that the information I gave to the person from Kenmore that I spoke to on the phone was not communicated to Bill and, unfortunately, he arrived minutes before I had to leave. The automated dispatch system was cumbersome and confusing and led me to miss the opportunity to have my refrigerator serviced and hurry through my appointment with Bill. As it turned out the parts I needed are no longer manufactured which seems like something the guy on the phone could have told me after I explained that I needed a circuit board and panel after they burst into flames. Again, Bill was great and clearly knows a lot. The communication between the call center and the repair system clearly needs some work.
Anna M,
Athens, GAVery good
He was wonderful. Polite and made sure everything worked before he left.
Mary D,
Keyport, NJHome owner
Very nice person and did a good job. Thank you
Carolyn S,
Danville, PAHigh marks for timely and efficient service
Sears kept me informed on Monday, July 22, by texts of when to expect service technician Albert M to arrive, and at 2:00 pm Albert himself called and said he would arrive at 2:30. He arrived as predicted and promptly diagnosed the source of the problem with the oven, obtained the new igniter from his truck, installed it, tested the oven after putting everything back in order, and concluded his visit by 3:00 pm. Albert performed his work in a timely and efficient manner, was clean and courteous, and reliable in arriving when he said he would. I had called the 800 number on Friday, July 19, to request the repair under a Sears Master Protection Agreement. The service which I received on July 19, and on July 22, was excellent. Thank you.
Gerard G,
West Roxbury, MA