Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
!
Roberto was very professional. He explained everything he was doing and why. Roberto knew what he was doing. He took the time to answer all of our questions. He was very neat and considerate of our hardwood floors. We need more repair men like Roberto.
Dennis C,
New Orleans, LACafe Range gasket repair
Efficient, friendly, great sense of humor. Fixed my range easily in no time.
DD,
West Lebanon, NHSear home services
Sear Mr Giberto; is a great service provided I am very happy with his services.
Rosa R,
Bayamon, PR963 Richwill
Jeffrey was Very nice and very very efficient thank you
Cynthia G,
York, PASteven
Steven was knowledgeable, efficient, friendly and a good worker. I had confidence in him as soon as he started working. He knew just what to do as soon as he looked over the burners on the stove. I would give him an A+.
Christine Tilby Chesley,
Burley, IDElisha's service, personality, and professional were great !
My issue was resolved and I also learned something from Elisha, which was also very helpful ! He was fabulous ! My experience with the texts however was abominable ! Parts were ordered from the initial visit. A week ago, there was to be a return service because ordered parts had arrived… I NEVER a received ANY correspondence about my technician or the arrival time. I sat home ALL day and NO ONE EVER CAME ! There is NO WAY to speak with anyone…I was LIVID !!!!!! This time I was texted they would arrive between 7:34-8:55 😡 of course NOT A SOUL ARRIVED…I called at 10 and was told there were 2 ahead of me. I called again at 1:00 and it was "3" ahead of me…HOW DOES THAT HAPPEN ???? Finally Elisha (a different technician from initial text) called and arrived shortly after he called and he was fantastic. You NEED to do something with the way the information goes out and have a phone number where a PERSON ANSWERS ! This is absolutely MADDENING for people waiting all day with no way to find out what's happening. I have been a Sears customer well over 50 years and your service is appalling with customers. Last year I was getting billed from two different states for my home warranty service. NO ONE COULD FIGURE IT OUT after 10 calls or so. Today when I spoke to a human they told me I didn't even have a home warranty service. THIS IS NOT GOOD SERVICE AT ALL ! It's a miracle you are still in business ! How I miss the stores and the great service there ! You have GOT TO DO BETTER. Loyal customers deserve better…heck HUMANS a deserve better. I pay every month for this. The repair people are great but your communication with people is a disgrace !!!!!!! This is 2025 FIX THE PROBLEMS !!!!! Forget the texts and automated phone service and hire some humans and TRAIN them so they don't tell people they don't have a warranty service ! 😡😡😡😡😡
Catherine C,
Kansas City, MOStove repair
Brandon told me something that the first repairman did not check for.
Ryan T,
Blanco, TXVery pleased with service
Very thorough and excellent service; Thank you for great job and repair!!
Suzanne M,
Addison, VTExcellent service and professionalism
Olusegun came and ordered the correct parts to fix my oven. It is working again and we are happy. I am getting my money's worth with Sears appliance warranty. Thank you Olusegun. Courtland Hinton
Courtland Hinton,
Chicago, ILGood service 👍
It took a while to get here.but provied good service and fixed problem
George M,
Bettendorf, IA