Magic Chef Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
199
Average Rating
4.6/5
Worst technician
This technician did not repair my fridge after waiting for week he is to come. He refused to repair because my mini fridge was in the porch outside. He asked me to move the fridge inside house in order to repair, I said ok I move it to inside. Then he left my property and said call us back and reschedule your appointment. This guy was so mean and did not valued the customer issues and time. I'm so this disappointed from your service.
Dawoud F,
Memphis, TNCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721424675603
Mr
Good good good good good good good 👍 good good good 👍
Jeff T,
Philadelphia, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1720474150924
bad experience!
the technician order the part twice incorrect and after 2 months they said they could not fix the microwave. no communication during the process and just a waste of money, time and lots of headaches.
Mario M,
S Padre Isle, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708989450326
Magic Chef Washing Machine
The very low rating was not due to the Technician at all, it was due to a very significant issue that Sears does not NOT allow a person to call and talk to anyone at Sears about changing the time of day of service! Neither do they allow it using their website although from the wording it gives the false impression that a person can. In addition although I received many service notice emails, I could not change the time of day using them. I did receive a call saying a service person was coming but there was no ETA! The service man was professional and did as much as he could---that is just test and verify the machine's faulty operation. The issue was dealing with the programming and he couldn't change it, only the manufacturer could. So there was nothing he could fix or repair. The faulty operation is a manufacturer's issue.
Wayne C,
Omak, WACustomer service response - Dear Wayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706223261157
Fixing Oven!
Victor rushed the whole process and because the serial number was not present on the oven said that he was not authorized to repair it. If that is a real policy for your company it definitely needs to be changed. I don't think he really wanted to work on my oven anyway.
Victoria T,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705012205146
Issue not solved
Parts were ordered and Installed, issue was not solved. Dishwasher still leaves dished covered with debris after every wash cycle. Technician provides no alternatives to correct this situation and leaves with no recourse or further contact.
Christopher H,
Yuma, AZCustomer service response - Dear Christopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973831017
Inpatient
Technician did not take time to look up where he can find the serial number. It's at the bottom of the refrigerator or back
Omolara A,
Washington, DCCustomer service response - Dear Omolara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677715185
Bad service on ever level
This has been a travesty from the get go. I have seven different appointments, with not one being satisfactory. It is quite hard, as a design professional, to understand how you manage to remain in business. I could go on and on, but, frankly, I have lost SO much time already to this fiasco, I'm unwilling to spend more energy sharing this dreadful experience.
Kim B,
Sonoma, CACustomer service response - Dear Kim thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692220966642
Seemed nice but no solution after three weeks
He said he would send pics to home warranty that day. Two weeks later and home warranty still waiting for your techs findings. He said he could not read a model number but he would let company know. Three weeks with no stove. Thank you for ur lack of i tweet in helping us !!!!
Eduardo C,
Porterville, CACustomer service response - Dear Eduardo thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703708752