LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
13.3K
Average Rating
4.7/5
5th attempt to repair failed
My washing machine has not worked for 10 weeks… 5 visits later it still doesn't work. Sears is not honoring the terms of my contract and keeps hiding behind automated answering systems… I just want a real person to call me and make this right! Customer Service? What's that?
Steve B,
Dillsboro, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1691533055583
Horrible Service
Constantly rescheduling appointments, a window of service between 8 a.m. and 5p.m. and lack of support from an actual person. Technicians who don't want to perform scheduled services. I will never use them for repair again!
John W,
TexasCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691531490096
Horrible
He leafy without cleaning the vent. Ams told us to do to
Mark H,
Lake Zurich, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691453508798
No service was performed
Technician was not knowledgeable enough to diagnose what's causing leak in front of washing machine door. He actually told me the residual soap in the the machine was probably causing it!! Then when I didn't believe that nonsense, he said it was the machine rim and he actually tried to bend outward with a pillars. What a bad experience this was and a waste of time. I'm only giving 1 star so that I can submit the survey.
Yvonne S,
Yonkers, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691444403151
Nudist technician
I actually thought the techs name was "Kendall" but we can go with William. I wasn't present at the home and gave access via a lockbox key. During the repair I checked my security camera in the home and discovered that the tech was working on the refrigerator without a stitch of clothing on!!! I have a recording of this from my security camera. Susan Kortas
Ken K,
Scottsdale, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691443922991
NEVER A&E AGAIN
Josh was in my home 3 times. Always rude and obnoxious. Said to me he knew more that the other 2 A&E techs that came before him. He never had a step stool to reach the top of the fridge, always asked to use mine. Lied to my wife and I about screws that he would drop, Said they didn't belong in the fridge, we were standing and watching when he droped them. Very VILE indvidual and as a result A&E will never be alowed back into our home for any reason.
John S,
Longview, TXCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443765649
Still broke
Ice maker still does not make ice. Charles is fine, but I want it to work. Complete failure on your fault.
Cobey W,
Auburn, ALCustomer service response - Cobey, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691262991600
Refrigerator repair
Not willing to listen,loud and rude. Not willing to deal with him to fix nothing.
Muneer Z,
Rockwall, TXCustomer service response - Muneer, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691262945290
Lg owner
My fridge was displaying a CFE error Steve no 1 ordered parts. The parts showed up and Steve no 2 showed up and said he wasn't authorized to do any work… and that the parts we had were for a different issue. So my fridge has not been repaired even though we have paid for the warranty … was the extra money for the warrant worth it?
Randy Vineyard,
Lk Havasu Cty, AZCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691248660639
Zero
The dishwasher still doesn't work. It stops and doesn't drain the water. I called to have the technician come back but because I asked how much the dispenser was he put it as estimate declined. This had nothing to do with why you came out. I will never use Sears again or buy anything. They want me to pay another 119 for the technician to find nothing again and still have a non functioning dishwasher.
Lily J,
Naperville, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691196559636