LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
13.3K
Average Rating
4.7/5
Warranty repairs
Repair not completed and I still have no washer to use
Dennis Green,
Tidioute, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691787809562
WORST Company on planet - Technician never showed up..
SEARS HOME SERVICES, the forever RESCHEDULING company. Days with no dryer - 78 (SEVENTY EIGHT) days and counting (since May 26)..read below: Called my warranty company for an LG dryer. They use Sears Home Services, the WORST on the planet. It's 78 days and still the issue is unresolved. The replacement parts have been waiting for over a month for installation. Sears Home Services keeps RESCHEDULING their Appt WITH NO REASON . Sears has rescheduled their appointment 7 (SEVEN) times. See my trail of tears below: May 26 - Warranty Claim Created May 27 - Sears Home Services assigned to claim Jun 2 - Sears Appt Scheduled for Jun 5 Jun 5 - Sears RESCHEDULED appt to Jun 13 Jun 5 - Sears RESCHEDULED appt to Jun 9 Jun 9 - Diagnosis done by Sears Technician. Parts ordered. Jun 9 - Sears Appt scheduled for Jun 21 for parts installation Jun 20 - All parts delivered Jun 15 - Sears RESCHEDULED appt to Jun 27 Jun 23 - Sears RESCHEDULED appt to Jul 7 Jul 7 - Sears technician shows up and says can't do job since his coworker did not show up Jul 7 - Sears RESCHEDULED appt to Jul 21 Jul 21 - Sears RESCHEDULED appt to Aug 1 Aug 1 - Sears RESCHEDULED appt to Aug 10 Aug 9 - contacted Sears support, they assured a Sears technician will visit between 8 AM and 11 AM on Aug 10. Aug 10 - for all the brave assurance provided by Sears support, Sears technician never showed up. Sears sent me a note saying the service is complete and asked to rate the service. ABSOLUTELY RIDICULOUS It is really surprising how this company can ever stay in business.
Tomydas P,
Round Rock, TXCustomer service response - Hi Tomydas, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1691791989287
LG DRYER
My dryer still isn't drying my clothes after the repairman left.
Odene C,
Magnolia, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691712990482
Clothes Dryer taking 2 hrs to dry the clothes
Enrique came to my house on the first appointment and did not ring the door bell but send a email that nobody was home. I have a camera and saw him across the street in his van then drive away. That is very unacceptable and he also took a picture of my house to show that he was here. He came back but did not fix the problem stating its duct work for my clothes dryer and he doesn't do that. I paid my deductible but didn't get the problem solve.
Janett B,
Fontana, CACustomer service response - Dear Janett thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703632707
Wasted Time
Jose was nice but he did not do what the technician is supposed to do. He should have called LG w a reference # in order to have the part shipped. We are still waiting on communication from you while we have no refrigerator. Very poor follow up and communication in regards to next steps.
Jennifer M,
Spring, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703472952
Rude technician
He was very rude to us. Not cooperative and said the previous technicians didn't know what they were doing. Please next time send a different one. He was also very confident the fridge will work again but at this point after having more than 10 technicians come I am not confident the fridge will work properly again.
Edison O,
Maineville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691703406100
The service was horrible.
This has been the third attempt while I waited all day for the technician to come. I was given a call that they would be by the house before five. They never called back they never showed and they did this twice. I do not know how sears with his grade history could be associated with such horrible customer service however, I will make every attempt never have any new technicians come to my home again through home shield home shield finally has one who has worked in law-enforcement for 37 years I've come to learn that I'm not gonna beg anybody and pay them at the same time take this particular response as a sincere effort to express my disappointment without being inappropriate with my language.
Daniel A Goodall,
Chesterfield, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691703223685
Dried one load, then stopped drying
Waited 3 weeks for repair, dried one load, then stopped drying again, no heat.
Barbara T,
Newtown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691701986264
Need to get serviced again
The washing machine still doesn't work. I would like to get serviced again considering the issue was not resolved.
Pedro R,
Midland, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691701573207
Tech did NO diagnostics
Sears tech came for 5 min. the last 2 days and did nothing to try and fix my refrigerator. When my partner, Ron Beckham told him we paid for the Sears Agreement to repair it, he went out our door and threatened to fight him. Unacceptable serviceman.
Pamela Beckham,
Shreveport, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691626224431