LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
12.8K
Average Rating
4.7/5
Not dependable.
after waiting at home all day for 8 hours with the window being btw 8-5 he finally calls and shows up at 745 pm. He replaced one part and I told him the ice maker was still not working. He stopped responding text and closed the ticket out.
Whitaker D,
Katy, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744753292487
Terrible service
Scheduled appointment was canceled by company 6-7 times over a period of 3 weeks. We had to stay at home and wait for them to show up from 8:00 am to 5:00 pm. Several time they would not even show up, then you get a text at 5:30 saying your appointment had been rescheduled. Overall a negative 10 on service.
Tri N,
Victoria, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1744761430595
Zero customer service.
If I could give less than 1 stars I would. Technician did NOT fix problem. Once he actually came back. After 5 broken appointments. Then the supposed repair came to $128 LESS than I'd pre-paid. Been over a month now and no refund issued. Impossible to speak with a human. ALL Sears Home Services phone numbers connect to the same useless AI voice menu. I'll be filing complaints with every state and federal entity that accepts complaints. As well as Yelp, Google, and BBB. Totally a waste of time.
Stanley J,
Winlock, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1744760268650
Jody
Asked him to check main board and he wouldn't. Refrigerator still not working.
Jody S,
Hampstead, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1744493203740
Repair washer
Not running water washer has water working at hose but no water going in washer
Mitch H,
Pittsburg, KSCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1744666264138
Horrible experience
He has now been to my house twice. He did not run proper diagnostics which would cost us double in the end if we chose to use Sears for fixing the problem. He was inappropriate in his conversations, and I am extremely dissatisfied with the entire situation - the way it has been handled, as well as the technician himself.
Hannah F,
Falmouth, MECustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1744407038207
DAVID- SERVICE TECH
If i could give 0, i would. This man is a joke! He comes in blaming issue on something when he had not even looked at it. He had many excuses, kinked hose, LG doesn't have a leating coil, water not hot enough going into dishwasher when started. Takes too long for water to get to dishwasher. Said need to use spot cleaner for it to clean properly. IT IS USED. Bugs & cobwebs under the dishwasher. Throws a dead but out into the kitchen floor. He isn't a installer, not his job. I may damage floor or dishwasher when I pull it out. I won't be responsible, please sign here. There are dents in it, please sign here. The dent on outside is extremely minor. Dents on inside are from door shutting against top rack. Top water arm not spinning. He pulls it out and says it isn't installed according to code, because it is hard wired. I called our plumber thar installed it immediately. He contacted electrician, it is up to code. He couldn't diagnose issue. Stated insurance companies like to have 4 service calls before replacing if cannot be repaired. He puts a wire nut on the ground because it wasn't connected. Goes to his truck, comes in and says he had to use a nut from his own personal stash. Stands up, says that should take care of it. We asked what he did other than wire nut. Nothing, I have a call into my other service tech. Us: "Then how can it be taken care of? " Says a part needs to be ordered. We asked if a part needs to be ordered, why are you saying it's taken care of. Can't order part until he talks to someone. 2 customers called him while there. He was EXTREMELY rude to them on phone. I do not want him back at property.
Neill S,
Wichita Falls, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741730140017
God awful company and a scam
This is NOT the service that was promised. The technician had NO NOTES from the NUMEROUS phone calls including the most recent where it was PROMISED the technician was only coming out to gather the model for the refrigerator in order to REPLACE it. Instead 6 hours of work was done and not the food in both the fridge is rotten and all the food in the freezer is defrosted, and some of those had to also be thrown out. This is completely unacceptable and small claims court will now be contacted. Seers is 100% a scam of a company and has no customer support capabilities
Oby O,
Inglewood, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741730121551
Verna
The service technician showed up when it was an inconvenient time for me. I had a scheduled appointment from 2:18 to 2:48 PM. The service technician was unable to resolve the problem. Advise to reschedule if leaks again.
Verna H,
Cheektowaga, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741643507495
Worst Experience Ever
Sears Home Services was the service company Best Buy selected to provide the service for our service plan of an LG refrigerator that needed to have its compressor replaced. This was, without question, the worse service experience ever. The company is unethical. It provides no means to contact a human. Automation over promises and under delivers. It does not care for the customer at all and proves this over and over again. If you'd like more details, I can provide a link to a document I've shared with Best Buy and LG.
Tom Z,
West Chester, OHCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741642358495