LG Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
13.3K
Average Rating
4.7/5
Appliance Tech.
This job should have been closed out on Monday. The original scheduled date.
Charles B,
Salem, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740611481185
Did not fix
Despite possible multiple causes for problem, he seemed to think He knew what to do . Waited an additional week for part and return appointment Did not fix problem. With self diagnosis I believe identified problem but paid for warranty so have them fix. Trying to set up a return appointment was a nightmare. Had to start from new despite already being there . Terrible customer service. Seems no regard for inconvenience they are causing.
Mark B,
Eastham, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740438329206
LG refrigerator
very positive as far as booking the appointment. your AI assistant is OK, but still not the human expererience. David seemed like he had a rough day. Kind of negative attitude or maybe he just had a real issue with the LG brand.
Clifford G,
Maple Valley, WACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740091378714
Washer fixed
Technician did the job. But there was no communication as to what was wrong. There was almost no diagnosis. He just assumed it was the motor and said it had to be replaced.
Tom M,
Mystic, CTCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1739659179631
Service Refrigerator
NOTHING DONE TO REFRIGERATOR BUT PUT TAPE ON IT CLOSED UP AND LEFT IT STILL MAKING LOUD NOISE
Denise B,
Frederick, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738717056984
Dishwasher drain line replacement
While he did replace the drain line he didn't put the line back thru the cabinets and the dishwasher back in place (from where the original person removed it to find the hole in the drain line).
Randy S,
Port Arthur, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737677723844
well done
this was the first time ever using Sears. The work appears to be well done.
Richard S,
Newark, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737156620613
missed something
Failed to tie up the 4 rubber hose lines to the soap box as the original ones were.
Rob L,
Seabeck, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1737153083577
Problem not fixed
Not pleased. The problem was not fixed and came right back in the evening. He removed dust from fan.
Tiffany A,
Folsom, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733526615663
2 stars
Tech was very friendly, but sears does not keep scheduled service appointments
Trina J.,
New Orleans, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733441377786