KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.5K
Average Rating
4.7/5
Success
4 visits and every time, the tech comes, does one thing and leaves, saying " give it 48 hours to make ice" 4 visits, 4 failures. This is ridiculous
John C,
Alameda, CAGreat/ fast. We paid more for labor than necessary.
Our experience with online support was very poor. Sears reputation for online support/speaking to a human is gone. That's something Sears needs to fix. The diagnosis was well done, parts ordered, new appointment scheduled. That's when things fell apart. We were not notified that the new appt. Was cancelled even though we received the part. That's a whole day waiting. Today's fix was well done but very fast—We we were charged for labor that didn't match the time spent for the fix.
J H,
Tucson, AZRefrigerator
Great customer skills. My refrigerator is still not working. It is hotter inside then my house.
Dan S,
Gig Harbor, WAInsurance worked
Maso was very courtesy, and the system was finally repaired after two weeks down. The area to improve is the troubleshooting that was not accurate, requiring to order two parts with each lead time.
Abelardo C,
Wichita, KSKitchenAid Ref repair
We have a ceramic floor and Christopher dropped his metal tools damaging the ceramic floor. A rubber or thick cloth pad could have prevented it. Advice your technician to bring one.
Nick J,
San Jose, CAOk
He was good with his work but not friendly on both occasions.
Hareesh G,
San Antonio, TXRefrigerator
The technician was not competitive enough. He was not able to figure out where the circuit went bad.
Surinder S,
Fulton, MDThird Try Was Good
Michael was very good when he was here. The problem is that we had two dates scheduled for him to install the parts on our dishwasher when he didn't show up. Also, no one informed us that he wouldn't show up. That meant we sat around waiting for him for two days from 8AM until 5 PM. Finally, since he only serves our area one day each week, there was an additional two weeks that we were without our dishwasher. In total, it took 5 weeks for our dishwasher to be repaired after the diagnosis. Michael is a great guy, but we won't be using Sears Home Service again.
Lee D,
Durango, COCHW technician
While on site the technician was professional and skilled. Unfortunately 8 days later and he still hasn't filled out the paperwork so my claim can't proceed to the next step of resolution.
Greig E,
Rosemount, MNDishwasher Repair
Serviceperson fixed the top rack of my dishwasher Very Glad they had the parts needed on hand Mayb thanks to Greg from service department who had said he would make sure parts were on truck I was not happy how much Sears charged for the repair, over $300 for labor. Repair did not seem very difficult as it was snapping pieces on top rack, took Myb 20 min. I did not get a good explanation as to why labor was so expensive I also was disappointed how my appointment kept getting pushed back Originally it was scheduled in morning but ended up being very later afternoon Appreciate repair but Sears seems very expensive
KL,
MA