KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.5K
Average Rating
4.7/5
Repairing KitchenAid refrigerators two of them
I do not feel like Rob has any idea what he's doing on trying to fix my refrigerators. He has ordered parts but only attempted to install one. I've had a lot of problems with him, not showing up and saying that he has so please do not send him back to my home to fix my refrigerators, it's been almost 3 months since they have worked. I feel like it's time to have them fixed. .
Ronnie L,
Greenwood, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729287097453
Attempting to repair refrigerators
Rob may be a good hand, but he does not know anything about refrigerators very undependable about showing up and then he's not truthful
Ronnie L,
Greenwood, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729287061433
This technician is horrible and doesn't know how to fix
Bernardo E is terrible with rude attitude and doesn't know how to fix a dishwasher. The appointment was on Oct 9th between 1pm-5pm. He didn't go as scheduled and he didn't now notify us. He let us wait for a half day on Oct 9th. Then he called me around 9pm at night and went on Oct 10th. After his service, my dishwasher totally stopped working. Before it was working but just triggered the power off sometimes. When I tried to communicate with Bernardo, he was careless, and he was very rude and said he couldn't help that I needed to call Sears or my home insurance. He didn't care about the customers and he didn't know how to fix things. He should not work for Sears to ruin the reputation of Sears.
Elaine S,
Newbury Park, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728942352360
Nothing fixed.
Your previous three employees did nothing to fix my service now Gustavo said he could not order any parts or do service since Sears is no longer contracted with choice. My refrigerator now has more issues than what I started with. Would never recommend Sears
Lydia M,
Henderson, NVCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1728941562399
Unhelpful
Very unhelpful….unfriendly..didn't address problem.. didn't solve the problem.. waste of time..
Rana A,
Carmichael, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1728772318976
Disappointed when using Sears Home Protect
This is my first time using the service that I signed up for, and my microwave was not covered due to some edge case reason. I always here that I should not sign up for these types of protections due to the unknown limitations and I guess folks are correct, it feels like a scam. I most likely will not be renewing based on this experience. Tran was fine and he's just sharing the news he got from his manager. This as a simple issue to fix and because it's a certain microwave it was declined.
Chris C,
Rancho Mission Viejo, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1728350079578
Technician broke electronic plastic casing to my dishwasher
Tech was to put another gasket in. Door was not closing due to a new gasket placed the week before. He thought it was a lock issue and proceeded to take the plastic casing off . He did not adequately unscrew the screws and pulled and twisted for the plastic casing to come off which was never any issue to come off when a previous tech removed it. He consequently broke the casing on the sides and where the screws went in. Now the dishwasher is unable to close and cannot be run as the casing cannot go back in place. He said he would try to find another but I doubt it will be found. He then told me he had to leave quickly to get to another appointment and to sign that he was there. I could not read what I was signing it was just a blank screen on his phone. I received a notice from Sears that I signed that it was normal wear and tear and that they are not responsible. This is not only poor workmanship but lying and unethical behavior on the part of the technician and SEARS if they do not take responsibility. Fortunately I have before and after pictures along with the broken pieces. My warranty program First American Home Warranty who contracted Sears also has those pictures and saw the before and after and agreed with me. Now we will see who the ethical company is to take responsibility.
Joanne L,
Pleasanton, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1728337011868
Service from Sears Repair
The service from Sears has been the absolute worst. Four visits has only result in the refrigerator being worse than it was before and no resources in sight. I am contacting higher level to get issues resolved.
Melvin S,
Mableton, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1728077925106
Not for sure what review title is I will have to sell your s
This is the fourth or fifth day. I've set around My Home waiting for your technician to show up. He has never showed up what is wrong with you people I really need my refrigerators fixed. We're going on three months now.
Ronnie L,
Greenwood, ARCustomer service response - Dear Ronnie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727904651737
Cova
So all I can say is this is your third attempt to fix my same problem so I talked to a senior tech a couple weeks ago when you guys rescheduled another appointment to come try to fix he said all the lights in my fridge needed to be replaced according to a TSB And there was a new part number so I'm disappointed that your first text didn't come up with this, but the guy that showed up this morning did not replace all the lights did not replace the lights in the freezer and the guy told me that he did but he did not because it's very obvious what the new light looks like I feel Sears or the service that you guys provide sucks and it is horrible and I would never recommend it for anyone
Craig C,
Harrison Twp, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727473380155