KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.5K
Average Rating
4.7/5
No customer service option when things go wrong
My technician did not show up for my initial appt. There is NO OPTION online or through the app to contact customer service to find out what happened and to get someone else out. How can there be NO CUSTOMER SERVICE? I had to lie and say I had questions about my home warranty in order to get hold of someone to tell them about the no show. This is not acceptable. It took me over an hour and trying 5 different phone numbers, online and the app to get assistance. Thinking I made a BIG mistake purchasing the home warranty if this is how things work in the future. FYI...Nakia-kenya was good once I was able to get him out here and talk to a live person. Not his fault the system is totally unacceptable.
Deidre T,
Pearland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719093632872
Very poor service
He was not familiar with the products. He did not fix it and actually cause more problems before he left. So he is gone and I still have an appliance that does not work
Michael S,
Cheyenne, WYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719090094342
Very bad experience
Called sears to repair my refrigerator, the technician came and said that he cannot repair a built in fridge and couldn't find the model of the fridge, so no service was provided and he left. Then 5 minutes later I was able to find the model number inside the fridge, so I called him back and he wont answer although I am seeing him still standing in his van on the street. 2 minutes later he comes in stating that he needs to collect the deductible!!! This is insane and unethical, why should I pay him a deductible and no service is provided?
Rami H,
Westlake, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1718918575953
5
Technician knew his job and arrived on a timely manner. Very pleased!
Harold B,
Gary, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1716593815615
Technician Walked Out
Dishwasher repair appears completed. Tech did not speak to me before leaving, left a mess in the kitchen (water/chemicals spilled on floor, parts/boxes strewn across countertop). I had no indication that he was done until I heard him walk out and not come back. Sears support was useless in receiving this feedback and only barely confirmed that the service was done.
John T,
Austin, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at "homeservicereviews@transformco.com" with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1716586202317
Refrigerator Repair
Freezer and fridge were at 34/45 respectively. Repair man came out. Said problem probably dusty coils. Vacuumed. Said that should fix it and he saw temp going down but would take some time. Assured me it was not compressor. Temp never changed from before he came till days later. I called 2nd repair person (not Sears) who troubleshooted the situation and found there was a faulty part that KitchenAid no longer makes. Not happy with findings, but it was an answer. Just wish Sears would have gone a little further in diagnostics to identify problem so I would not have had to call 2nd person. I did not call Sears back because would have spent more money and not confident in getting any more info. Maurio was super nice and very professional but did not thoroughly troubleshoot the problem.
David K,
Northville, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1712612236000
Worst experience I've ever had dealing with any company
The first tech told me in early January when he came to look at the oven that it needed new fans, but they probably wouldn't be available anywhere, so a replacement was likely needed. For the next three months, I called the CS number repeatedly and was told the fans couldn't be found, so a replacement would be coming, but it had to be authorized first by either "the team" or "the decider." I explained multiple times during this time that the oven was now turning itself off and making a loud buzzing noise, so even if the replacement parts were ever found, I didn't think they would fix the oven. I was told every time I called that I would be contacted or emailed within 3-5 business days; I was never contacted once. Finally, parts just started arriving unannounced at my house and a new service appointment was automatically made. A new tech came two days ago and installed the new parts. The oven turned on and the new fans were working. Today, the oven was used for the first time with the new fans and it started turning itself off and displaying a PF message. I just called CS and I was told the system to make an appointment is down for upgrades, so I'll need to call back next week to see if I can schedule someone to come back to look at the oven. This level of horrible service is frankly shocking in 2024. I've heard of nightmares from decades ago of dealing with cable or utility companies, but to experience it firsthand leaves me angry and tremendously disappointed. I pay for a warranty service on my home appliances and yet I haven't had a working oven for months. You should be ashamed of yourselves.
Ted P,
Crown Point, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1712021535157
Cook top unit
This guy had a big-time attitude, when I asked the question he did not have a proper answer. I would not prefer to have this guy again at my property Thank You
Anil G,
Clifton, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1711488643969
Epec failure.
After 4 weeks final installation had no effect. Who can survive 4 weeks without a refrigerator?
Bill S,
Frazier Park, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710623309138
Sears did not resolve the problem
The issues may not lie with the technician. After 3 visits, and having torn up my floor to enable access to the dishwasher, he told me that the fitting was rusted and that Sears is not able to remove that. He gave me a number to call about compensation. After being bounced back and forth and sitting on hold for 10-15 minutes, I was told that rust is not covered by the home warranty. So the dishwasher is not fixed and Sears will not cover any of the replacement costs. Poor service for my money.
George B,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1710366485207