KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.5K
Average Rating
4.7/5
sears repair experience
No service provided. I was made aware of your warranty program. No thanks. Very upset that my check was not accepted and then my debit card. Finally charged for the 3rd time on another credit card!!! Service tech was polite but was more like a salesman.
Barbara A,
Treasure Is, FLService was ok, but could have been better
The technician arrived a bit after the 8-12 service window, but I will give a partial pass on that given the bad weather (although the "on their way" call was still misleading vs. actual arrival time). Another issue was that the tech kept touching items in our kitchen unrelated to the appliance. He moved a water bottle picked up a hand towel and a glass all without asking first. While it's great that the drain was cleaned in our fridge and the filter replaced, the fridge now has a knocking sound that it didn't have before the service call!
Andree,
Corona Del Mar, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707506869466
KitchenAid electric glass cooktop
James was courteous but not helpful. Your scheduling is completely unsat "8am to 5pm" is not an appointment, (tech called at 4pm, arrived at 5pm. Why do I have to stay home all day?), also NO WAY to contact Sears is provided other than a robot answering with irrelevant options. Also I was presented with a damage liability waiver form which was unacceptable. (No prior info that waiver was a condition of service) Sears should have it's own damage liability insur to cover any damage occurring during repair. So, tech wud not do repair and the whole appointment was a waste of my entire day. (And likely AHS will not refund my service rqst fee) U should advise customer of waiver so I can make decision to cancel before tech is sent out. Whole process is unsat!
Prudence M,
Dallas, TXGood work, but messy and no clean up
Benjamin repaired our fridge door and it works great. However he did not clean up anything, left packing and materials all over our main floor and then didn't take the old parts. So now we have to figure out how to dispose of a fridge door. Quite frustrating.
Russell S,
Saint Paul, MNLeaks water
Tech said he cleaned seal around door and that should solve the problem but it did not. Kitchen aid dish washer still leaks.
Michael P,
Cumming, GAService
Edgar's service in checking the refrigerator, oven, and dishwasher was very good. He told me he could not check the induction cooktop and someone else was going to come, but nobody came to check the cooktop.
Ricardo R,
Mcallen, TXLeanliness
It's not necessarily that his cleanliness with any different than any of the other technicians it just bothers me that they come in to touch your food and your refrigerator and literally don't wash their hands. They asked if they need to take their shoes off or to put guards over their feet but don't wash their hands when they're dealing with your refrigerator in your food.
Sheila Carr Therol,
Antioch, CAKudos to Charles but
Charles did fix my broken fridge (not cooling) in a timely manner. He also gave me advices how to get rid of the stinky smell - it worked!! and suggested to wait a day to move the fridge back to the kitchen. I'm pretty happy with his repair service. The reason of 3-star is because of the company: A&E Factory, not having an option to be able to speak to a human. Only offer 8a-5p all day appointments. Limited technician's availabilities. After emailing me a appointment confirmation, still they did no call, no show on that day, but again there was no one you can talk to or email for an urgent assistance. There was no follow up or anything from the company but I had to work on the re-schedule request/follow-up, and found out the next earliest availability was 10 days out. It was rather frustrating and a big headache to go thru A&E Factory.
SS,
Kapolei, HIRefrigerator Failure
Orettt was very diligent and efficient in trying to diagnose my refrigerator/freezer problems but was unable to find the problem.
Kenneth S,
Boca Raton, FLNot great
Fixed issue but was not kind. Very rude upon entering. Banged hard on my open door. Was not polite at all when giving estimate. Was very short with me.
Mike,
Wheaton, IL