KitchenAid Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

4.5K


Average Rating

4.7/5

Half the job
October 13, 2023
Overall rating

He replaced the board and heater, it is now leaking water from the ice maker. I would think that you would fix all the problems when fixing something.

Keith H,

Stillwater, MN

Customer service response - Dear Keith thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697233649369

dishwasher
October 10, 2023
Overall rating

tech was aggressive about not wearing a mask indoors for vulnerable occupants. It was overwhelming and disappointing to feel that I had waited 3 weeks for help and still wasn't going to get the repair completed.

Charlottean P,

Burnsville, MN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697060142800

Tim was great, A&E was a TERRIBLE experience.
September 21, 2023
Overall rating

Timothy was excellent, the problem was the A&E company and their useless customer service. I would never recommend this company to anyone! 800 number is worthless, probably on purpose.

Kevin C,

Durham, NH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1695340829207

Still not working!
September 21, 2023
Overall rating

Christopher came in a timely manner, was very polite and did what he thought would work. However the Kitchen aid stand alone ice maker is still not working. Please help us! We have a large family and we need our ice maker to work!

Ansley W,

Baker, FL

Customer service response - Dear Ansley thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695332669251

Keith seems to be a good technician
August 30, 2023
Overall rating

Chris Glover and Ricardo Espain require their service technicians to have customers sign a damage waiver, explaining that in the course of the repair they might cause damage to cabinets, floors, etc. and refuse to be responsible for that damage. If the customer does not sign the waiver, the technician refuses to order parts or perform any repairs to the appliance. The Protection Agreement on my appliances says nothing about the waiver requirement. As a California Licensed Contractor, Sears is Bonded and Insured for such damages. I believe this is an illegal practice and will file a complaint with DCA and CSLB.

Betty H,

Fair Oaks, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1693514390402

Dishwasher repair
August 26, 2023
Overall rating

Was condensing to me regarding my care of dishwasher. Had to have him come back into house to put racks back in dishwasher when I cannot lift them. The dishwasher has been put back together incorrectly so I need someone to come back out and correct it.

Norman S,

Villa Park, IL

Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.

Sears Home Services on 1693086450412

Awful Communicator
August 25, 2023
Overall rating

Gabriel would not communicate with us. He ASSUMED we were deaf because we have a speech disability, and he was using weird sigh. I kept asking him to talk to us, but he would not.

David W,

Seabrook, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1693003778038

Problem not fixed
August 25, 2023
Overall rating

The technician took care of a frozen defrost drain, but he chose to NOT install the refrigerator evaporator fan blade that was ordered. So our ice maker still isn't working.

Larry H,

Gravois Mills, MO

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1692999014512

3x to fix problem
August 15, 2023
Overall rating

Technician very nice person but has had to come back 3 times to fix essentially the same problem. Should have checked gasket all around to make certain it fit properly. Had to pay for an extra service call because not fixed properly the first time.

Pamela B,

Bratenahl, OH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1692136842557

Technician is a Liar
August 12, 2023
Overall rating

He reinstalled the dishwasher door seal correctly which the last technician had installed backwards. Thanks, but he lied on his service ticket saying he installed a new door seal, new soap dispenser, new left & right door hinge. He didn't install the new soap dispenser because the one we received is broke. He did not install the door hinges because we received two left side hinges. He was supposed to have ordered a new soap dispenser and a right hinge, but he closed the ticket claiming he installed everything. If you don't believe me the parts are sitting right here on my countertop.

J. H.,

Remlap, AL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691856584063