KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.3K
Average Rating
4.7/5
Refrigerator repair
The ice maker still does not open or make ice. The top freezer drawer still does not open all the way. We are not happy.
Herman C,
Apex, NCCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1734388026867
refrigerator
We were having trouble with the temperature in our 2 yr. old Kitchenaid refrigerator. Sears Technician came to fix it and said we needed to replace the evaporator and he ordered the part. the part arrived and then Frank came to our home to replace it. He then said we needed the entire icemaker unit replaced (which worked perfectly prior to the first visit). Frank put the unit in and left. That was not the solution, since we still have no ice being made at all. Called Frank this morning on his cell phone and left a message, but he has not returned our call.
Marcia I,
Lebanon, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733445657348
Company failed
Duane was very professional and completed his job efficiently. BUT, the company failed to show up the day before for an appointment, even after I talked to customer service who said someone would be here before the end of the day. Very difficult to communicate with anyone, I just got online and rescheduled after not hearing anything about the day before. They said they showed up and had a picture of a house that was not mine, I was there all day and no one called or came by. I would give them a ZERO for that.
Don C,
Yorba Linda, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731719961837
Refrigerator problem
My refrigerator is still not working properly
Cindy V,
Schuyler, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731023111945
Fridge is still down and food is spoiled
We waited a week for a technician. He spent less than an hour and did no testing just decided we needed a solenoid, installed one and left. Next day the fridge was doing the same thing as before. Called for assistance and was told we had to wait another week. Waited and now have been told we have to wait another week. Cannot get a person on the phone, just an annoying computer voice. Not a happy customer.
John L,
Irwin, IDCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730325263060
Never call sears
3 technican different want to charge different cost, claim can't work on kitchenaid , still under warranty awefull 4 week claim all part wasn't delivered at the end can't work on the kichenaid refrigerator, even under warranty claim I have to filed a claim to get paid after 3 visits no one told me I had to pay, when refused wanted to charge me for diagnosis. Never call sear, it should not take 3 people and a month later to tell me I will be billed. Never Never again.
Charlene C,
Douglasville, GACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729976759469
Don't use Sears, I paid 2 policies for 6 months, nothing fix
Good bye, Sears, forever! Sear used to be good, not anymore. It hires bad technicians like Bernardo who doesn't know how to fix things.
Elaine S,
Newbury Park, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729808816211
Didn't do the job
Technician told us to provide the serial number I did he said he needs to verify he didn't want to open the cooktop to verify
Narinder S,
Selma, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729642421396
No call/no show
I had a confirmed appointment for 10-19; however, no one called or appeared. Subsequently, I received a request from Sears Home Services asking me to evaluate the performance of the service man assigned to repair dishwasher. Since no repair was done, I could not honor that request. In addition, I was forwarded copies of labor agreement charges allegedly signed by me. The signature was definitely not mine.
Donald O,
Conroe, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729546276783
Repairing KitchenAid refrigerators two of them
I do not feel like Rob has any idea what he's doing on trying to fix my refrigerators. He has ordered parts but only attempted to install one. I've had a lot of problems with him, not showing up and saying that he has so please do not send him back to my home to fix my refrigerators, it's been almost 3 months since they have worked. I feel like it's time to have them fixed. .
Ronnie L,
Greenwood, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729287097453