KitchenAid Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kathy
Very pleasant professional did take to long at all witty the service
Kathy M, Westmont, IL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 04, 2025
Terrible!! Don't come to the appointment or call with nonsen
Terrible!!! Don't come to the appointment that scheduled or call you with some nonsense story!! They did this to me two days in a row!! I'm over this service!! Terrible!! 😡😡😡😡 the rate is 00000
Michelle M, Princeton, NJ
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 04, 2025
Did not fix the problem
The technician misdiagnosed the problem. We waited a few days for the part to ship. He came and replaced the ice maker. Today is the third day and no ice producing. On top of that the temperature in the freezer and refrigerator is declining.
Rachel W, Suwanee, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 03, 2025
Rude
So I am not sure if the technician was unhappy that he had to come out our way last minute because there was a schedule change, but he was quite rude to myself on the phone and. My husband in person. We will not be using sears services again. After taking a day off from work to have our fridge serviced, I was notified via the online system that they had canceled the appointment. This happened about 15 minutes before the scheduled arrival. The first technician was nice enough. He ordered the part and scheduled a return service for one week later. The part arrived to our home three days later. Sears contacted me the day before the appointment and stated again that they would need to cancel because they did not have a part. I contacted them and told them that I had a part delivered. The online chat service said , "oh yes, that is the correct part and we will be out tomorrow ". Really the whole system is very disorganized.
Mina G, Libertyville, IL
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on January 17, 2025
Not fixed
Super nice repair guy replaced thermostat and fan, but the problem still not fixed. The fan runs continuously. Must unplug the range to stop it. Starts again as soon as plugged in again.
Lesley A, Trumansburg, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 26, 2024
Refrigerator repair
The ice maker still does not open or make ice. The top freezer drawer still does not open all the way. We are not happy.
Herman C, Apex, NC
Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on December 16, 2024
refrigerator
We were having trouble with the temperature in our 2 yr. old Kitchenaid refrigerator. Sears Technician came to fix it and said we needed to replace the evaporator and he ordered the part. the part arrived and then Frank came to our home to replace it. He then said we needed the entire icemaker unit replaced (which worked perfectly prior to the first visit). Frank put the unit in and left. That was not the solution, since we still have no ice being made at all. Called Frank this morning on his cell phone and left a message, but he has not returned our call.
Marcia I, Lebanon, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 05, 2024
Company failed
Duane was very professional and completed his job efficiently. BUT, the company failed to show up the day before for an appointment, even after I talked to customer service who said someone would be here before the end of the day. Very difficult to communicate with anyone, I just got online and rescheduled after not hearing anything about the day before. They said they showed up and had a picture of a house that was not mine, I was there all day and no one called or came by. I would give them a ZERO for that.
Don C, Yorba Linda, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 15, 2024
Refrigerator problem
My refrigerator is still not working properly
Cindy V, Schuyler, NE
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 07, 2024
Fridge is still down and food is spoiled
We waited a week for a technician. He spent less than an hour and did no testing just decided we needed a solenoid, installed one and left. Next day the fridge was doing the same thing as before. Called for assistance and was told we had to wait another week. Waited and now have been told we have to wait another week. Cannot get a person on the phone, just an annoying computer voice. Not a happy customer.
John L, Irwin, ID
Customer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2024
