KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.5K
Average Rating
4.7/5
😞
Absolutely had no idea what he was doing!He looking at it like like he was lost.
Michael T,
Southgate, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741396107693
This company steals your money!
I have called. I have emailed and I am at my wits end trying to deal with getting my refund from this company. The customer service department can't talk to the billing department. They have to do everything through email which is a scam. I have emailed the billing department for two months trying to get my refund that they owe me Having to wait to get your money back over two months is ridiculous.. you can never get a hold of the same person twice and each time they just tell you to be patient and wait 14 days while they try to figure it out. It's been 60 days and they haven't been able to figure it out don't do business with this company
Lyndall F,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307243978
I do NOT want to have this published in social media!
today's service call was finally accomplished on the third attempt, but it did soften the terrible experience of having two previous appointments that were totally ignored with any notice. February 20 and then the 28th were days spent with no call, text, apology, notice or appearance of and Sears person at all, except for an email notice the next day indicating I could re-schedule. Today they sent a nice young man, very apologetic, who took about 20 minutes to fix my unworkable oven. Sorry, Sears, until you get some kinder, more customer-serving humans to deal with customer service, I'm tired of paying you for practically no worthwhile service. Robots with no humanity won't cut it.
Patricia H,
Shalimar, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741301378176
Oven
Need to come back. Oven still not working after he came and said it was
John Parker,
Riverside, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1741128113818
Alex did NOT FIX MY ISSUE
I have had SEVERAL APPOINTMENTS WITH NOTHING BEING REPAIRED! I was sent parts to repair my refrigerator and the technician that came today, doesn't work on refrigerators! Go figure!!! Can someone call me ASAP (678)438-6494
Reginald W,
Lithonia, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741127502720
He called me to tell me he is not coming
He called me to tell me he is not coming
Hisham A,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741050433295
Refrigerator ice maker repair
Failure. Ice maker still doesn't work Been out here several times
Monte M,
Burleson, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740791299240
3 trips, still not repaired
The icemaker , the reason for the visit still does not work. This is your technicians 3rd trip…and still the ice maker doesn't work.
Rusty H,
Flowery Br, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740783067179
Repair work
Very unorginized and too big of a window of time for the apointment
Michael T,
Plaquemine, LACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1740696485367
Refrigerator still does not work
After you replaced the compressor and added new Freon, we did as you instructed by putting a bottle of water in each the freezer and refrigerator compartments. As you instructed We waited 24 hours before opening. Upon opening both the freezer and refrigerator, they were both blowing warm air and not cooling at all. There is an odor of Freon in the kitchen, Please contact us as soon as possible.
Stephen T,
Yarmouth, MECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740609582703