KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
4.5K
Average Rating
4.7/5
$129 for nothing.
I had already taken a photo of the in wall oven, told Sears the brand,provided the serial number, and explained that the thermostat went out after a self clean. The service provider came, got out his phone, googled how much a thermostat was then told me he didn't have the part , and he would need somebody else with him to hurt the ove. Out of the wall. This is all information he had before he came. He then acted like he didn't even want to do the job. Why did he even come? I'd already googled the same o formation he did. Not to mention the "window " for arrival is 8-5. I have a job. I had to waste a day of vacation for this, and it cost $129 for nothing. What a rip off.
Tanya W,
Port Clinton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749074695725
Great service!
Ramon provided great service on our dishwasher repair. There were circumstances beyond his control that had him making several trips to complete the job. But he worked with us and our schedule, and it was well worth it in the long run. Thanks, Ramon!
Marcia E,
Rowland Hghts, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749072865251
Complete waste of time
Nothing was done beside telling me to order a part.
Amanda L,
Portland, ORCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749072664532
B
Terrible. Technician didn't know what he was coming to repair. I'll never use Sears home services again. And I will let everyone I know about this experience. And it is next to impossible to talk to a human being. Would rate 0 if that was available.
Rebecca C,
Wills Point, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748641408813
The worst service ever!!!
This experience has been the worst experience I have had with ANY company. The problem has existed for over a year and the problem was made even worse with a poor service job that happened just today. I will be contacted top management regarding this level of poor service.
Melvin S,
Mableton, GACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747863097879
Fridge is not working
Fridge gas not come to temp. Need tech to come back out.
Antonio O,
Royal Oak, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746741498295
Did Not Repair
Technician did not fix refrigerator, gave a false number to call, also wrote that we were not home which was false. My wife was home.
Jacob Q,
Summerfield, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1746148810580
Service call
I've used Sears home services for several years now. I would say this is absolutely the worst service I've ever received. The Repairman showed up. He had to get on his cell phone to discuss my issue with another technician apparently because he did not know how to solve my problem. And worst of all I heard him say "yup this is basically a collect call". Which I of course understand to mean I'm not going to do anything out here but collect money from this customer. I assume he thinks that I don't know what that meant and the fact that he's joking about the service call on the phone in front of me with another technician. I found to be absolutely disgusting. I will not use Sears services ever again, and I will tell anyone who needs to know to do the same. I am utterly furious at this service call. I also intend to share this review on every site. I can possibly find so that I can alert anyone else to avoid having the kind of experience I had.
Alfred J,
Matteson, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745703342452
Don't use sears home service
They knew I had a kitchen aid and the tech says they don't work on whirlpool. Ok why did you come to my home for the $ I guess. Told me if I get the parts don't call therm cause they don't work on whirlpool refrigerators they had make and model before they entered my home, still took my diagnostic fee. Do not recommend would give no star if it was available
Jerry W,
Hattiesburg, MSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744235287264
Service
Mahmood was very good at what he was doing. That said the scheduling service overall was horrendous. It was a nightmare to get the technician back and we have been chasing the problem since January.
Marcel R,
Ruther Glen, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741729875846