Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.6K
Average Rating
4.8/5
Dishonest and rude
I don't like to think that someone is racist but I don't know why this man would lie and be so rude to us. Our refrigerator will be repaired, and we will move on. Kenneth shouldn't be in the service industry.
Michelle M,
Trenton, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070227168
Don't buy Kenmore
the technician was competent. It is Sears I have a problems. They are non-responsive, and the only time you can talk with a person is when you make an appointment. after that, no human contact. They had to reschedule 3 times. i wasted 10+ hours waiting for them. if i could finally get rid of the refrigerator, i would finally be done with them.
Bruce A,
Los Angeles, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1697070059000
Worst service ever!
The Job never got completed, the little that was done is falling apart, my food is going to spoil! The ice maker never got fixed! Can you please come back and get the job done!
Sally R,
Corona, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061244805
Frauds
You sent one man out to diagnose a microwave that requires two people to dislodge for a thorough analysis. You are frauds.
Virginia T,
Dover, NHCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061192362
Bad
This was the worst home services job I ever use, I will not recommend searshomeservices to anyone that I know or will I ever use this service again,
Gary Wilson,
E Saint Louis, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697060381448
Review of scheduling, customer service
Your scheduling and customer service is pathetic. Using an algorythem to schedule repairs doesn't work if you don't include repeated rescheduling after weekly delays by you not me going on for 7 weeks. Hector was very good but your management and routing plan is horrid and your call center set up to avoid customer contact is terrible. I would never buy from you again but since your Sear's stores have closed in all but 7 states, I wont have to worry about making that mistake. No doubt you are a contracted service but will make sure to avoid. I work to buy American made products and support local business but this was a huge mistake on this one. Very dissatisfied customer on everything except Hector's service the day he was finally allowed to come. So no stars at all
Linda M,
Carthage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1697061744567
Refrigerator
I am Experiencing the same problem. Refrigerator is still leaking.
Georgia W,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1697061701095
Non service
Refused to fix the freezer, gasket needs to be replaced because there's ice forming in the freezer around the door. Very unprofessional technician
Teresa S,
Southport, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060090408
Icemaker replacement
It still doesn't work, He replaced it but not one ice cube came out
Samuel C,
Florissant, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696982594570
Repair
The repair person came out replace a part. Did not check and make sure it was working. Said ok all done. I put in a load of clothes and it is still not working.
Donna H,
Hanceville, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696982513672