Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.2K


Average Rating

4.8/5

kenmore washer
October 10, 2023
Overall rating

He did not perform any repairs when he came to my home on October 4.

James H,

Pensacola, FL

Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on 1696973970849

Ice maker not working
October 10, 2023
Overall rating

I don't really have anything bad to say about the techs. getting the ice maker to work has been the biggest nightmare. It all started in August diagnosing it wrong 3 times and two ice makers later, let's hope this one produces ice. I could not get a hold of anyone to talk to and let them know we received the ice maker. sears kept calling automated voice message saying they are cancelling repair cause the part wasn't delivered. I had to use my sisters phone to "talk" to someone. If this ice machine is bad or goes bad in 90 days, I would like a new refrigerator. I've spent hours on this huge hassle to fix an ice machine. totally ridiculous!

Larry S,

Portage, MI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1696973932712

Never showed up but closed the ticket. Very dissatisfied
October 09, 2023
Overall rating

Poor And you have the nerve to make a customer wait a full week after a no show by the tech?

Brian C,

Bushkill, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696887411983

Water heater protection plan
October 09, 2023
Overall rating

The tec did not clean the filter of the water heater I'm my protección plan I understand is included he said he did not bring vacuum to clean it Can you schedule another spot to complete the service?

Marina Luna De Serrsno,

Denver, CO

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696973494372

Don't waste your time
October 09, 2023
Overall rating

Don't waste your time, they don't have the parts needed to fix the appliance with them and then the quote to fix the appliances was higher than purchasing a new one.

Suzanne C,

Belton, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696887935347

Worst experience
October 09, 2023
Overall rating

He did not fix my refrigerator. He scratched my floors and left my refrigerator leaking. I had to run outside to tell him to there was water.

Trinidad S,

Berwyn, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696888610605

Still Broken - Scammer
October 09, 2023
Overall rating

This technician left our house claiming everything is okay. But not really, still experiencing the same issue. Service technician like these should be terminated. Scammer!

Chris S,

Elmwood Park, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696888642236

Attempted Washing Machine leak repair
October 08, 2023
Overall rating

Very unhappy with the quality of work provided by Joshua and his effort to successfully repair my washing machine on his second visit. Washing Machine required a new drain / fill hose replacement. The new part had a total of four connection points that required a secure and tight connection. Three out of the four connection points were poorly connected or not connected at all allowing a large amount of water leakage when the washing machine was attempted to be used. The problem that was created by the service technician was actually worse then then the original reported leak for repair. The technician reported to me that he had fixed the leak and departed my home. When I went to use the machine water poured out from underneath the machine. I was very disappointed. I then attempted to contact sears home services to have the service tech return to my home and found that to be extremely difficult for the sears home services call center to understand what I needed. Very frustrating! I paid a lot of money and invested a lot of my time to have this repair done correctly the first time. Also the automated service call program is not user friendly especially just trying to contact and speak with a real person.

Cheryl R,

Boyne City, MI

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1696974895694

Worst service ever by company!
October 07, 2023
Overall rating

Service on Fridge. I have a Service Agreement & told /confirmed when making appointment. We had 3 techs work on the fridge. When tech 1 arrived he told us what was wrong odered parts & asked for payment because it was a collect call. Ended up calling office which the worst automated service looping me around, putting on hold for 45min before able ro talk to a human. Ask to speak to techs supervisor which he was unable to find my contract. Finally speaking to a human from call center they could not find my contract via my name, address or phone number but finally found my service contract via my cc after arguing with them that I have been paying & they are charging me. Their system is so horrible. It would also be nice if they fixed the spelling of my name to match my cc & my real name (asked them to correct this several times). Tech #2 found 1st tech did not order correct parts so he found the problem & ordered more parts. Glad 2nd tech knew what was wrong! 3rd tech was fast efficient & repaired our fridge.

Debra A,

River Falls, WI

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696973522817

Fridge Ice maker.
October 07, 2023
Overall rating

They didn't fix the problem, that was the fourth attempt.

William N,

Fairview, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1696715372552