Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
40.2K
Average Rating
4.8/5
Complain
Subject: Urgent Complaint Regarding Sears I am writing to express my deep dissatisfaction with the maintenance service provided by Sears on October 3, 2023. Unfortunately, I must report a highly unprofessional and unacceptable experience with the technician who visited my home. On the specified date, a Sears maintenance technician was scheduled to address the spinning issue with my appliance. The previous Sears technician had identified the problem and ordered the necessary replacement parts. However, the technician who visited us today did not even attempt to address the issue. Instead, he only discussed clogs inside the machine, completely neglecting the critical issue we had reported earlier. What is most concerning is that he did not communicate with us regarding the status of the previously ordered parts or why he chose not to install them. Without providing any explanation, he abruptly left our premises, leaving us in a state of frustration and inconvenience. This situation is highly unfortunate and unacceptable. We rely on Sears for professional and efficient maintenance services, but this experience has shaken our confidence in the quality of service we can expect. I kindly request your immediate attention to this matter to rectify the situation. Please arrange for a competent technician to revisit our home and address the spinning issue as previously diagnosed and ordered. Additionally, we would appreciate clear communication regarding the status of the ordered parts and the reason they were not installed during the recent service visit. I trust that Sears values its customers and their satisfaction and will take prompt action to resolve this issue. Your attention to this matter is crucial, and we look forward to a swift resolution. Sincerely,
Sherantha J,
Chicago, ILCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696455762144
Kitchen range
He came out and looked at it and told me it's too old to repair! It's old ok but I don't think 12 years is to old! I believed he just didn't want to pull it out to work on it. It should be a simple fix as it's the door on the microwave dose not activate the switch when closed. So it will not start unless you play with the door. Anyway I believe a younger tech with some help could pull it out and fix it. That's just my opinion.
Paul D,
Northville, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696368937840
Not happy
Ice maker is still not making ice. He wasn't able to tell me what was wrong, just suggested I call in two weeks if ice maker still isn't making ice. He stated everything looks good, not sure why the ice maker is not working. Still don't have an ice maker!
Bianka B,
Clinton, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696378250848
A&E is the worst
The tech was Ok, he had to reschedule me due to being over booked, but sucked because i was waiting for him on a Thursday. But the company is just bad. Real bad. Customer service is bad and their website/ telephone platform is useless. Its confusing and make it impossible to talk to someone
Tonya T,
Rch Cucamonga, CACustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696369872534
Service lacked standard performance
Adam was unprofessional and deceptive. Was combative with warranty service rep instructions regarding payment protocol and following assignment schedules. Notations entered in his report was inaccurate, not authorized by me. Service was not performed due to different parts previously ordered by another technician. Adam took the parts refusing to let me returned the parts myself.
Wilhelmina B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696368829784
Did not thoroughly fix it
They thought it was an issue with the coins, but they did not run a full cycle before they left. We just ran a full cycle and it did not work. Need to return to do further work.
Anya M,
Prescott, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368812357
Poor service, no stars
He was in a hurry when he got here to leave. He already thought he had the diagnosis before he walked in the door because my wife said she had tried to melt butter in the microwave. His automatic assumption was that she left the foil on the butter, which she told him she did not. He was not willing to look inside the microwave, he lacked professionalism and an attitude of customer service. He just wanted is fee without any diagnosis, without looking inside of the microwave itself, And I had to ask him to show me what was wrong with the microwave. He was unwilling to even do that. Unfortunately, it was a complete waste of money. He said that fixing our microwave would cost as much as getting a new one, and walked in, deciding that we needed to do that first.
Benjamin S,
Martinez, CACustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696369681968
Call me ASAP
This is not a Mohammad complaint. Mohammad was very professional. Call me ASAP 3017044924 The service from Sears has been terrible. My Washer is still broken and leaking water. Now my vinyl floor is literally torn/ripped (Not water damage). The first of 3 technicians took a part of the washer with him. And now you want more money than buying a new washer and dryer together!!!
Preston James,
Laurel, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696286854646
4 year old refrigerator unrepairable
Technicians tried more than four times to fix our refrigerator. This last time the technician said it's unrepairable, start looking for a new refrigerator! What is Sears going to do for us? It's near impossible to get a live person on the phone, and then they just want to set up another service call. We are not only out the sizable cost of the refrigerator, but the cost of the service call and the cost of a lot of spoiled food. Very very unhappy!! Unfortunately, I can't rate a zero.
Mark W,
Martinez, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696282794129
Repair Micro oven door
Made too many phone calls to set up service date. Repair man here today ,4th time to replace Microwave Door and the new door today is broken. Reordered again. Also your phone system is almost impossible to talk to a person ( NOT A COMPUTER) and the wait time is way to long.
Bob G,
Friendship, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696282716562