Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.2K


Average Rating

4.8/5

Missed opportunity
October 12, 2023
Overall rating

Maston was the first technician who came to diagnose the problem with the refrigerator. He said he would order the parts necessary and as soon as they came in I was to schedule another visit. One part came, I scheduled a technician, he/she did not show up. Reason: they were waiting on another part. I had received email confirmation that someone would be at my home on Sept. 1 but no one came. Lost a day of work because of this. Second part finally came a week ago, scheduled a service visit, no one came. Reason: no one answered the phone the morning of the service. This is after I told the scheduler that I would be on an airplane that day, my daughter was going to be home, she took off work to be there, and she had spoken with the scheduler to make sure he knew she'd be home. I received the email confirmation that someone would come Oct. 12, between 10-2. No one came. Third time, and this will be the LAST time, I scheduled another service call for Friday, 10/13, from 10-2. We'll see if anyone comes. I called to confirm that this is the date and time and the scheduler confirmed. This has been almost 6 weeks since I called for initial service. I am greatly displeased with the service, or lack thereof, and everyone telling me they are "sorry" these things happened. Sorry doesn't recover my lost hours at work from taking time out to meet a technician who never came. I won't purchase another Kenmore product again. Sorry I purchased this refrigerator.

Barbara D,

Long Beach, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697155888482

Horrible
October 12, 2023
Overall rating

I have a whole book on what went wrong please have a superior call me

Delfina C,

Shady Cove, OR

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1697152489293

Not pleased
October 12, 2023
Overall rating

The technician would not work on the refrigerator because he said the power outlet was not sufficient. The freezer works fine but the lower unit quit cooling. This is the second time for this problem. The first technician obviously didn't fix it the first time either. Now I have to reschedule again. Very displeased.

Robert C,

Amarillo, TX

Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1697146362662

Kenmore Elite Refrigerator Door
October 12, 2023
Overall rating

The refrigerator door no longer shuts automatically with just a slight push. I've read that it could be a worn out cam, but Darren said that Kenmore doesn't make a cam. And he concluded nothing was wrong.

Nancy G,

Baton Rouge, LA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1697146304638

Came out twice made it worse
October 12, 2023
Overall rating

Horrible experience. Have people come out twice first time how to order part to wait 2 weeks before they're installed. Neither time issue is fixed. Second time me the issue worse. Tried to call somebody couldn't get a direct person. Only an automated number. I was texting somebody for a while. He said somebody would call me within 48 hours ago. Received a phone call. And if having to buy a new refrigerator being that it cannot be fixed would not be using the service over again.

Ian F,

Plano, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697146633282

Repaired but still doesn't work
October 12, 2023
Overall rating

Replaced motor but still will not spin cloths. Have to hand ring cloths before placing dryer. Was told everything was OK

Steve R,

Madison Hts, VA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697152447115

Icemaker in my Kenmore refrigerator
October 12, 2023
Overall rating

Well my Refrigerator is really tore up now. The freezer temp. is 65 and the refrigerator temp. is 65 also. Before the guy so called fixed it today. It was fine. It has only been the Ice maker now it is doing nothing. We have had 4 different men to come out and it still not fixed. You need to hire someone that knows what they are doing.

Frances H,

Morris, AL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1697146808862

Not good job.
October 11, 2023
Overall rating

Not satasfied with the work done ,after replacements im still haveing issues.

Ponsiano B,

Madera, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1697148591838

Dishonest and rude
October 11, 2023
Overall rating

I don't like to think that someone is racist but I don't know why this man would lie and be so rude to us. Our refrigerator will be repaired, and we will move on. Kenneth shouldn't be in the service industry.

Michelle M,

Trenton, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1697070227168

Don't buy Kenmore
October 11, 2023
Overall rating

the technician was competent. It is Sears I have a problems. They are non-responsive, and the only time you can talk with a person is when you make an appointment. after that, no human contact. They had to reschedule 3 times. i wasted 10+ hours waiting for them. if i could finally get rid of the refrigerator, i would finally be done with them.

Bruce A,

Los Angeles, CA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1697070059000