Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.2K
Average Rating
4.8/5
Oven repair not resolved in a timely manner
The technician was very helpful. I appreciated that he called first thing in the morning to let us know when he would be arriving during the day. I wish all of your technicians would do that so customers don't need to be waiting all day for a service which won't happen until late afternoon. On another issue - our oven appointment has been on your books for over 30 days now and is still unresolved. I had received a thermal switch which would fix the problem, but your staff refuses to send a technician out until the other part arrives. That part is out of stock from the warehouse and no one has it available. I went online to ask how to replace the thermal switch. YOUR WEBSITE (an official Sears website) has the video instructions and actually states that in a situation like ours where the oven quit after I ran the cleaning cycle the PROBLEM is the thermal switch. NOT the out of stock thermastat that you insist we need to fix our oven. I am very frustrated with your service and will think twice about renewing the master protection agreement in the future or suggest it so someone else. This process has been a nightmare!!! Older people could not even begin to circumvent your telephone service program which never gives a person the option of speaking with someone who can investigate the problem. Your staff just reads off the script you have given them. I also do not appreciate using a call center in a foreign country. We need to KEEP these JOBS in the United States!!!!
Daniel K,
Saint Paul, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697838092005
Bad Service
First off all Dervan couldn't explain clearly what was wrong with my dryer. Either he didn't/don't know what he's doing or he doesn't speak English very well. He came today and my dryer is still not working! We turned it on to see and in maybe 10 minutes the dryer choked off again. He should've made sure before leaving that the dryer was or was not repaired. Bad Business and I can't get reimbursed for having to go to the wash house. This is too much and has been going on since September 27, 2023!
Laura M,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837324340
I was very unsatisfied with my technician
I felt like my technician did a rush job on my refrigerator repair. He didn't even check to make sure it was working before he was heading out. When I asked him if he could make sure it worked(my ice machine) he told me "you just have to turn it on, it's basic". I couldn't find the switch on the front of fridge like he said because it wasn't there! When he finally came in to help me after I asked again, he seemed unpleasantly bothered and it took him awhile to find this "basic switch" that was inside the fridge! Not on the outside. Needless to say, my ice maker is still not working so they are sending out another tech to fix it next week! Smh. I'm very disappointed! I pay for my service plan faithfully. Yet I'm without ice another week! Smh.
Maquia A,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837304002
Problem exists
Nice lady but did not fix the dryer. nothing changed
Noushy B,
Anaheim, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837752107
Still broke
The washer gets stuck on Rinse and spin. Sound like gears grinding.
Terry V,
Okmulgee, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697837728508
Dissatisfied customer to say the least!!
Waited all day for service man that never came!! I need fir someone to call me and explain why he never showed up!! I need something done about our fridge asap service man has been here various times problem still continues!! Would someone please respond, before I report to better business bureau! Am not satisfied at all with sears home services!!
Arturo B,
Las Cruces, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1697761540495
Service on my washer 10/19
This man was extremely rude. I heard him banging my washer I went to ask him if everything was ok his response was "You need to give me my space". I just walked away. He also broke a hose on my washer did not replace it. I did call to report it was broke and no response was been received. I am very disappointed with this situation.
Maryann F,
Floresville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697760917912
Friz
Hi is not good service
Nurije A,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697751342287
Unprofessional
When Chris came10 minutes outside of my appt time of 1-5. He came at 510. He proceeded to go look at the refrigerator without even consulti ng with me on what the issue was. Said temp was good and there was no condensation so it didnt matter that the seal didnt hold
Anita M,
San Jose, CACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697751361979
Service
Oven was checked and technician indicated that it was heating within normal range. I do not agree but accepted since I do not know what is considered normal. Over time it does not heat the same. I also showed the technician that the burners do not turn on right away and click but do not light. Gas smell occurs often. This occurs at least 1/2 time we try to light. Technician checked the issue and did not document it on his notes. I was on a work call and he told my mom he could not fix and left. I called him after my meetings ended and he said that there was nothing he could do and I needed to wait until issue worsened and call back. My issue was not corrected. I guess I have to wait until it stops working?? Not helpful.
Libia L,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1697751348170