Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
40.2K
Average Rating
4.8/5
Bad customer service twice
Larry our tech : 1st day all off 5 min just to refuse to repair our stove. 2nd tech super nice, courteous, ordered replacement valve. 3rd tech Larry agin , rude , unprofessional in every way, refused to repair stove. I took upon myself to replace valve, and fix my stove. I hope to never have to deal with Larry again.
Andy P,
Lombard, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921923654
Not to happy
Technition did not want to work. Wanted to schedule another
Cynthia A,
Lynwood, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697915150690
Never again
The guy ripped the dryer handle off looking for the model number. Not very professional !! Put it back with packing tape. Won't be calling you again
Edwin L,
Holiday, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697907979102
Dryer at the home of Darrell Russell
Technician never showed up, kept moving the appointment out further in the day and then reported back to Sears that he showed up and the owner at the home threatened him but he never showed up so I don't know how he thinks someone could threaten him when he never showed so I'm very disappointed with Sears service at this time I called seers and we made another appointment for Monday. We will see how that goes.
Darrell R,
La Habra, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697907963707
Appointments
The appointments turned out by robot are great frustrations!! We do not want this service again at all!!!,
Tony L,
Frederick, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697845906190
Ineffective
No problem solved! Continued issues! Only said the issue was something my husband mentioned. Still broken! 5th visit
Gerald K,
Rockford, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697845810531
Quoted wrong parts
We needed seals and clutch fixed on washer. Service person quoted for motor and agitator. These were parts not needed. Everything works on the machine, except it leaks. Now I have to pay someone else to come look at my machine.
Tracie F,
Beatrice, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697838113185
Oven repair not resolved in a timely manner
The technician was very helpful. I appreciated that he called first thing in the morning to let us know when he would be arriving during the day. I wish all of your technicians would do that so customers don't need to be waiting all day for a service which won't happen until late afternoon. On another issue - our oven appointment has been on your books for over 30 days now and is still unresolved. I had received a thermal switch which would fix the problem, but your staff refuses to send a technician out until the other part arrives. That part is out of stock from the warehouse and no one has it available. I went online to ask how to replace the thermal switch. YOUR WEBSITE (an official Sears website) has the video instructions and actually states that in a situation like ours where the oven quit after I ran the cleaning cycle the PROBLEM is the thermal switch. NOT the out of stock thermastat that you insist we need to fix our oven. I am very frustrated with your service and will think twice about renewing the master protection agreement in the future or suggest it so someone else. This process has been a nightmare!!! Older people could not even begin to circumvent your telephone service program which never gives a person the option of speaking with someone who can investigate the problem. Your staff just reads off the script you have given them. I also do not appreciate using a call center in a foreign country. We need to KEEP these JOBS in the United States!!!!
Daniel K,
Saint Paul, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1697838092005
Bad Service
First off all Dervan couldn't explain clearly what was wrong with my dryer. Either he didn't/don't know what he's doing or he doesn't speak English very well. He came today and my dryer is still not working! We turned it on to see and in maybe 10 minutes the dryer choked off again. He should've made sure before leaving that the dryer was or was not repaired. Bad Business and I can't get reimbursed for having to go to the wash house. This is too much and has been going on since September 27, 2023!
Laura M,
Lithonia, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837324340
I was very unsatisfied with my technician
I felt like my technician did a rush job on my refrigerator repair. He didn't even check to make sure it was working before he was heading out. When I asked him if he could make sure it worked(my ice machine) he told me "you just have to turn it on, it's basic". I couldn't find the switch on the front of fridge like he said because it wasn't there! When he finally came in to help me after I asked again, he seemed unpleasantly bothered and it took him awhile to find this "basic switch" that was inside the fridge! Not on the outside. Needless to say, my ice maker is still not working so they are sending out another tech to fix it next week! Smh. I'm very disappointed! I pay for my service plan faithfully. Yet I'm without ice another week! Smh.
Maquia A,
Clarksville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837304002