Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
40.2K
Average Rating
4.8/5
Repair guy
Not thrilled that u made an appointment on a frig that has been raken away. I tried to call, get a human but no... You are suppose to be given us a new frig. So you have jacked us and the repair guy around for 6 months. How about getting on the money for frig. The repair guy has been great through the years. Your warrenty people are something else. I never even made this appointment either, they did after tling me i could get rid of frig and we would be reinbursed. I dont think we will recomend sears ever. Thats were we slways went for stuff.
Alvin E,
Saint Joseph, MOCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1699049209183
Rating the services from Sears technician
The technician That was supposed to come Wednesday was unable to show up because he hadn't had the tool that he needed the technician that came today was unable to service my stove because there was no serial number so now I have to deal with another person a third party person so I rate the service very poorly
Donna P,
Baltimore, MDCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1699049178778
Not happy with the service
The technician removed some parts as part of diagnostics. But, did not put the parts back.
Sarma M,
Novi, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1699047518087
Ripoff
Know it all. More talk than work and does not listen. Basically lied to get money for no work.
Latausha M,
Silsbee, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047295908
No Fix Available
My washer/dryer set is 16 years old but I was surprised to hear the needed part for my dryer is no longer available. This tells me Kenmore appliances aren't expect to last more than a few years before customers have to buy new appliances. How sad, Kenmore products could easily last 25 years or more. My dryer still dries clothes without heat but after the Sears visit, it didn't. I reset the machine by unplugging it over night & it is back to working per usual without heat. I will replace dryer vent hose as suggested by tech & hope to see vent tray again fill as expected. Please have your service people cover their shoes before walking on homeowner carpeted stairs as a common courtesy shoe booties should be used. This ends my family's 4 generation use of Kenmore laundry products; we will be using Speed Queen going forward.
Denice W,
Hagerstown, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1699049108050
Really!!!!
Charge for a diagnostic when I already knew what was wrong. Wouldn't fox even though I had the part. Trying to get refund
Denise F,
Canton, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1699047182565
They Did Not Do A Good Job
I waiting all day for the technician to arrive. He did not arrive until after 4pm. The repair technician left before making sure the problem was fixed but of course he told me it was fixed. Guess what, the problem was not fixed. Now I have to set up another appointment to get it fixed and they don't have availability until 2 weeks. This company is not very knowledgeable and they're definitely not accommodating.
Nashyra W,
Suffolk, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047154206
Nothing was fixed
I have been without a refridgerator for 10 weeks. Sears has been out 3 times, every time it takes another 2 weeks. The first and 3rd visits the tech told me the unit could not be fixed. But they reported to my home warranty company that it could be fixed and need a return visit. they have replaced the condenser, the control board, the heat valve, and some other parts and I still have no working fridge. I'm beginning to believe Sears is taking me and AHS for a ride. It is not possible to speak to a service rep on the phone, only a continuous robotic recording.
Nathaniel R,
Greenwood, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047119980
Washer repair
The parts were late. The appointment time said 1:18pm the repair man and helper arrived after 5pm barely spoke then left the house without word. I had to go to truck to be told by helper someone else had to come to talk to me which may have been Matthew. He said my cc declined but my cc company assured me there was no problem. All and all my experience with your automated systems and the last service call has left me with the belief I will never call you again.
Kaye P,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1699052974450
Shokhboz
Cannot rate the service provided by Shokhboz because he never showed up and furthermore forged by signature on the form saying he had performed the service. Forgery & Fraud. Minus 0 -0
Carol F,
San Francisco, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1699052948183