Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.3K


Average Rating

4.8/5

Still not fixed
December 27, 2023
Overall rating

Amado claimed he did a test run after completing the service but when we tried to use the washing machine we got the same error message and we cannot use the machine. Now we have to wait until Jan 2 for another repair person to come out and we are very unhappy. I attempted to text him at the number he called me from on his way to our home and got no response.

Janet R,

Los Angeles, CA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1703727058220

Horrible
December 27, 2023
Overall rating

Could have diagnosed the problem over the phone. Didn't even help me pull the frig out or put it back again. Never will call Sears again.

Kevin H,

Oakton, VA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1703726981506

Technician work
December 27, 2023
Overall rating

Rude..immediately said " You should never have bought this model in the first place, that's the problem" Sloppy work

Rita S,

Energy, IL

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1703726973060

Both holidays RUINED without my refrigerator working
December 27, 2023
Overall rating

The technician did not fix my refrigerator. He have been to my house twice and didn't fix it. No resolution was done after I have requested since thanksgiving and I am very disappointed. I am angry and not a happy customer. I need my refrigerator fix. It's been a week out before thanksgiving and now after Christmas still not working.

Lakiesha A,

Belleville, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1703716843745

Terrible Service Experience with Washer
December 26, 2023
Overall rating

I have a problem with my washer, I had someone from Sears come last week and he said he would fix the issue by this week. However, nothing was done and someone came and told me that it would take 2+ weeks to fix it when a simple solution is to just replace the unit (and it would be cheaper). Very frustrating experience and no help

Ashwin,

High Point, NC

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1703640157943

Fix refrigerator
December 22, 2023
Overall rating

I have a frost free refrigerator. Your tec said the best wat to fix it is by defrosting the refrigerator. Now if you do not understand the brazen stupidity of that remark: why would I have to defrost a frost free refrigerator! Why didn't the tec Fix the fan! He then tried to get me to pay a 2nd time after I paid fit the 1st tec that told us we needed to replace the fan and a 2nd part. Sounds like no one wants to work. THANKS FOR NOTHING!

Dennis/zule A,

Spring, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1703361356045

He was a jerk
December 22, 2023
Overall rating

It was his second time coming. My nephew let him in. When I got there he was sitting in his truck kicked back with his feet cross on the door. I walk up to my house he left my door wide open. I had to ask him to clean his feet coming. He had me to look at the back of my stove to show me roach feces with a his flash light. He said he don't work on units like that. He was very sarcastic, when I said I don't see or understand. He processed to see he's been doing this a long time. We don't work on until with this issue. My daughter ask could we replace it . He said I don't care what you do it your house. He proceeded to leave. I had to ask him to plug in and place it back . Then he ask do you want me to put the rug back. So I put the broom back too. I said thank you. Because he left my door open my house had a lots of flies in my house. I hope if I call for Sear repair service please DO NOT SEND HIM!! Much disrespectful of me as a service client and of my home. He would never want to be spoken to in his home that way or house open to flies . I took picture of my stove to verify what he was saying. Is that a policy.? I don't have a roach infection. I rent my home out. He said he is not look for roaches I'm just said this is what I see. Smh with his service.

Catherine Y,

Waldo, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1703292713618

Little to no knowledge
December 21, 2023
Overall rating

I'm sure this guy is drunk I'm not sure why he has his daughter with him too I never had a drunk couple try to repair my broken freezer this is horrible

Joe Rocha,

Stockton, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1703285509198

Refrigerator/Freezer! It need some type of anti freeze I'm !
December 21, 2023
Overall rating

Nothing was completed, my floor is a disaster. The tech said the refrigerator would be operating in 24 hours (not so) in the meantime all of my frozen veggies are soiled. I've phoned to have someone come out before 28 December, no one has responded to my request. I am not happy at all with this service! Especially with having to throw away food, I can't even give it away!

Janel A,

Douglasville, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1703199323427

No Good
December 21, 2023
Overall rating

He was with no tools and only visión inspection , no even five minutes and He was gone . I can't believe it !!! I think he was on lunch time .

Alex F,

El Paso, TX

Customer service response - Dear Alex thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1703199946891