Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
40.2K
Average Rating
4.8/5
Microwave
Took too long to fix it and then when he left it's not working it's still broke very unhappy
Lonna F,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741129517774
LOUSY, LAZY AND INCOMPETENT SERVICEMAN
Repairman ordered the part for my front load Kenmore washing machine door but had absolutely NO clue as to how to repair the door. He dismantled the stackable and the door of the washer and refused to reassemble everything once he realized he had NO IDEA how to repair the washing machine door. I am honestly giving him and his lousy service 1/4 of a star that's how bad the experience was.
Joann D,
Norwalk, CTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741050524863
Repair ice maker
Great service & very helpful tech
Ed M,
Carmel, INCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741041530853
Not repairing and not documenting
He has visited us two times in two weeks and did not document the diagnosis details he shared with us The part is not available to repair and he didn't document the information so I need to schedule one more appointment and the repair is not done
Kathiravan P,
Jacksonville, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741041217798
Poor service
Worst service , technician has been trying to sell his own company service Very poor response over charging Find somebody from thumbtack and save yourself some many
Mc,
Moyock, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741041148952
Scheduling
Michael is always the best, however, getting someone to my home for a repair is the worst experience I have. More than once Sears has set up an appointment day with multiple emails advising me of the repair day including on the scheduled day and no one has come. If I wasn't able to contact Michael personally the same thing would have happened again. Your schedulers are the worst. As a result I may just cancel my warrant plan for 2025. It is not acceptable to wait all day and have no one come when you emails keep telling my that someone is on the way...
Paula W,
Richland, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740869900004
Washer still does not drain
Technician responded and went through the various error codes and determined that the washer was all set. I immediately started a wash and the same problem occurs again with not draining the wash water.
Thomas P,
Gloucester, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740869809713
Horrible
Extremely rude and disrespectful. Did not reconnect dryer the first time and left a mess. Highly do not recommend!
Bruce N,
Fayetteville, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740869765319
Home owner
Once again I had an appointment with Sears for my refrigerator. Once again they didn't show and lied and said they had been here. We had someone at the garage side of the house and another standing outside in the front. All this while the tech said he was here! Once again we are asking to review their service. WHAT SERVICE! NO ONE IS SHOWING UP! And again they have it as if they are getting a signature. Here is fraud big time. When will they honor our request for a Supervisor. This is not making sense! This is the fifth time and this time we were scheduled for two techs to arrive and neither showed up. We also still need reimbursement for the food the tech told us to throw away the first time. I usually don't write reviews but this poor and non existent service is forcing my hand. PLEASE I NEED A SUPERVISOR TO ADDRESS THIS!
Robert H,
Sanford, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740865362356
Dissatisfied
Sears has been scheduling dates with us since October 2024. They either cancel or the technician comes unprepared. Today nobody showed up and you want to know my opinion. In my opinion this company has forever tarnished the once respected name of Sears. The consumers deserve better.
Ronald W,
Chicago, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740791334693