Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

41.2K

Average Rating

4.8/5

2
August 02, 2023
Overall rating

I had requested that the light in the dryer needed to be fixed, but it wasn't. Can someone come and get it changed?

Melanie& T,

Wahiawa, HI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1691096508466

not fixed
August 02, 2023
Overall rating

technician left halfway through wash cycle. Washer leaked at spin/rinse cycle. Washer Not fixed.

Janet S,

Leominster, MA

Customer service response - Hi, Janet , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.

Sears Home Services on 1691010812800

JOB COMPLETE
July 31, 2023
Overall rating

Long story, short of it, Leonard came back today, installed a new part, indicated he needed another part, left to get it, came back, installed the part and told me all was good! shame on me for believing and not testing before he left, because I did my first load and the dryer was still not heating/drying! Another service call Wednesday - totally frustrated!

Carola S,

Mcmurray, PA

Customer service response - Carola, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690922503935

Confident but problem was not fixed.
July 31, 2023
Overall rating

The service tech was very confident in the problem and claimed that they would bet their job that cleaning the system out would correct the issue of the freezer not working. After the 48 hours that the tech stated to wait the items in the freezer were still not frozen and appeared to continuing to lose temperature.

Danielleboc J,

Sioux City, IA

Customer service response - Danielleboc, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1690838117981

Unhappy
July 27, 2023
Overall rating

Felt like he didn't want to fix the appliance, said it was a good choice to replace. Quoted 1,400 to replace compressor and it was still under warranty.

Thomas R,

Marinette, WI

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690577867809

Not solve immediate needs
July 27, 2023
Overall rating

Steve is nice and friendly, but he didn't solve what I need. He called before the appointment and I talked to him my light bulb is off, but after he arrived, he told me he couldn't change it for me. He still charged me the diagnoses fee without informing in advance that he couldn't solve my problem

LW,

Los Angeles, CA

Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1690577805300

Jason was fine but,….
July 27, 2023
Overall rating

The glue used to attach the new parts is staining the clothes being dried in the dryer

Sara S,

Denver, CO

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1690494602379

Refrigerator door repair
July 27, 2023
Overall rating

I thought all was well with the repair but about an hour or two after the Technician left I tried to open my freezer and the door was locked. It would not open .unable to get food out to cook dinner. I guess you can say I am not a happy person.

Olia Hopkins,

Silver Spring, MD

Customer service response - Olia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1690493214780

Quiet tech
July 26, 2023
Overall rating

He wasn't very communicative. Looked like he just wanted to just do the job and leave. I had to ask him questions. I hope he did a good job. Time will tell.

Anthony S,

Austin, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690408415189