Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.2K
Average Rating
4.8/5
gruppy gus
So, first of all I get a call from Mike saying the we had been dropped from the schedule. I guess he called home base and got us back on. It went totally down hill from there. Mike showed up and couldn't even say Hi. He apparently was having a bad day. He did not fix anything. He didn't even try to fix the cooktop. He did complain about the cooktop. Told my wife that we had to tear apart the counter to get the cooktop out and then we had to do this that and the other thing. Left us just as we were before he got there. Now I first, need to reschedule and hope that this time I get someone else and second, also hope that I don't randomly get dropped off the schedule again.
Peter L,
Frankford, DECustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750542378825
Very bad experience
The technician came home 4 times before knowing the dryer can't be repaired. Many times the appointment was cancelled the last min. We had a bad experience with this service which took more than 2 months to get resolved.
Kamal T,
Fremont, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750455578812
I used to trust Sears repair services!
This technician had to come 3 times & left without the problem being fixed. He tried to give us a new estimate the third time for a part we shouldn't have had to pay for & apparently didn't even need. I made a suggestion that he refused to try, but we tried it after he left & IT WORKED!!! (Neither of us has any experience in appliance repair, but he's a PROFESSIONAL!)
Jennifer R,
Hartsburg, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1750455245212
Very poor, rude
Tech did not show for Tues appt. Came Thur. Called me and said his gps cldnt find home. While explaining directions to him, he hung up on me. When he knelt down to check oven his pants slid down to expose his buttocks. Very displeased with service.
Lee D,
Dayton, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750368938467
Disappointed
David didn't try very hard. Said part needed was discontinued, we found online 30 minutes after he left. Said he would call back and never did.
Bennett M,
Idalou, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750371027319
very dissatisfied
he was very rude and disrespectful treating me as if i did something wrong yelling and raising his voice i was very afraid of him
Nikki W,
Moreno Valley, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750284267825
No parts available
When I made the appointment I gave the model number and s/n and they didn't check for parts availability or ask if I still wanted service if parts were discontinued. I knew it needed a pump.
Stephanie T,
Norman, OKCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1750196608318
Just disrespectful
Did not introduce himself. Very disrespectful of my property. Got water all over my hardwood floors & kitchen.Table left water on the kitchen counter top. left water dripping all in the freezer left the old part. Hygiene was horrible. Just left the property without saying goodbye or any conclusion to the matter.
Debba C,
Powder Spgs, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750195806837
My washer is still not working
The problem has not been resolved. I tried to do my laundry, and the problem still exist. My washer still not working.
Bramwell M,
Jamaica, NYCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749851674312
Owner
Did not do what I requested. Please do not send Martin again. It was a waste of my time.
Isabel V,
Long Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749850943000