Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.2K
Average Rating
4.8/5
Dr. Bradd Thomas
Did not have the proper tools to do the job
Bradd T,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751925340588
NOT FIXED- NO ANSWER
After technician came and replaced the part, the refrigerator is leaking tons of condensation water inside the refrigerator and collecting on a self, a huge puddle which needs to be cleaned every few hours. We called, text & emailed but not heard anything in the return.
Shailesh G,
Lubbock, TXCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1751924775250
Dryer
Good Job! Christoper did a great job. We were pleased with is work. Anne Noller
David N,
San Jose, CACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1751749545002
Refrigerator Technician
Very unworkable technician, Without patience and easily walk away from the job he has been assigned to do.
George G,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1751581436942
Poor communication and no service attempts
I made repeated attempts to get in touch with SEARS home services to verify that they had the correct apartment number and could access the secure building. No person to talk to except AI bots. I received repeated text messages about the different times the technician would be there. None of which were accurate. Tenant was home for most of the morning waiting before going to work. To no avail, no phone call, no email only an to get a message that the job request was closed due to site being inaccessible. Followed by a bill for $100 for a service fee. Poorly done.
Sharon L,
Richmond, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1751329851312
Incompetent technician.
According to the error code displayed on my washing machine there have maybe three different things that could have been wrong. Our technician showed up that just a laptop and no tools. She looked at the error code and said it's the motor and billed us. At no point did she test it, check for leaks, or eliminate any other option. This was approximately 10 mins visit. Never again will I use this service
Mark W,
Baton Rouge, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1751080632985
Dishwasher repair man
Poor! The first man from Vicksburg did not repair the dishwasher. Poor work! The dishwasher was not repaired. Water still leaks when it is running! A dishwasher part was not installed.
William T,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1750974749046
Lousy Service
Mic is one of the lousiest serviceman I have met. So disinterested in work or explaining the cause. Waste of money. Not on time also.
Bala B,
Richmond, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750974804546
service provided
It has been over 2 months since we had a refrigerator that has worked, and your technicians have replaced a lot of parts and we still don't have a working refrigerator. apparently, they can't figure out what is wrong with it.
Anita S,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750975471364
Still broken
He thawed the fridge out but didn't put any of the new parts on. My husband paid for the parts and I feel they should have been installed.
Arthur E,
New Caney, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1750802223636