Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.2K


Average Rating

4.8/5

Refrigerator repair
July 01, 2024
Overall rating

Repair appointment was rescheduled 3 times after the initial assessment. Once no one showed up; the second time the technician said that he was not given enough time to do the repair and the third time the technician came but said he could not replace the parts that were ordered by the technician who do the assessment as he felt they did not need replacement. He did some adjustments but the refrigerator is making noises that it was not making before. He said to just watch and call again if the temperature goes down again. I hope that does not mean another fee and another long wait.

Charlotte K,

Aiea, HI

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1719956396903

Did not do anything but call his regional manager.
June 25, 2024
Overall rating

Refrigerator First stopped cooling 11/4/2023. Parts since then 11/6/2023 added-Compressor, Condenser, Evaporator. 5/28/2024 Added Freon. 6/7/2024 Installed new circuit board and added Freon. 6/17/2024 replaced copper Drier and added Freon and vacuumed system, 6/24/2024 called as not cooling again Fridge 50 degrees and freezer 20 Degrees. Tech arrived 6/25/2024 Told him what has been happening and that I wanted a replacement or payment to help purchase a new Fridge, he called his Regional Manager and was told I would have to call Sears Home Services as I have ordered a new Fridge that was due in Thursday 6/27/2024. How long does Sears expect a customer to go without a working Fridge????!!!!!

Scott M,

Concord, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1719362019553

Refrigerator repair
June 25, 2024
Overall rating

#1 the price I paid for a two hour repair was outrageous! I will never use your services again. #2 your repair technician was on the verge of rudeness during his visit. #3 the ice maker still did not function after he left I repaired it myself after fiddling with Utube and figuring out a method #4 this repair was under 10 year warranty and your price was outrageous for labor charge.

Janet M,

Palm City, FL

Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1719350961681

Communication / system failure......
June 20, 2024
Overall rating

The Sears computer information system is either broken, or does not exist. I had a service technician come for a 3rd visit, only to again find out that they have no capability to review what the prior / previous technicians found / work performed / parts replaced. This is the 21st century, with unlimited access to information / files / electronic information. This is crazy, and unacceptable in todays' times of technology. He was unable to quickly identify area of water leakage from the washing machine, so off I go to more water on the floor every cycle. It's only partly his fault....if he had the information / service history from the past 2 visits, it would have helped him significantly. Sears, you need to up your game. This is just the basics. From having ( brand new) damaged repair parts delivered for installation, to technicians having to basically guess what the prior technician did / did not do;.....either step up your game, or step aside and get out of the repair business. I spent more time on the telephone repeatedly saying "no" to the agent's repeated attempts to sell additional products to me than actually scheduling the repair I was in need of. Sears seems to have lost their focus of customer service.......at least the Sears I used to know.

Tim H,

Oakwood, OH

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1718918735901

Meddling svc due to poor management
June 17, 2024
Overall rating

Technician arrived 2 hours later than the initial 4 hour window. Despite my providing information on the website, it was clear neither he nor anyone had reviewed it. Technician arrived totally unprepared. Diagnostic cash grab only.

Al T,

Westbury, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1718657711105

Not thorough
June 11, 2024
Overall rating

This guy had my fiancée pull the fridge out for him, told HIM to turn our water off, cut a hose on the back that he thought was leaking, put it back, then left. The leak has continued and we need another service visit. Not impressed. Do they understand that we have to take time away from our jobs to attend these visits? Why is my fiancée having to do manual and mechanical labor when we're paying?

Jessie H,

Merchantville, NJ

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1718235509483

Inappropriate
June 09, 2024
Overall rating

I cancelled the service through Choice warranty by telephone, email and text. Nontheless Wayne arrived and asked me to come outside to sign papers. He commented on my appearance that I looked good and at a later point asked me to turn around for him. I said "Do you thInk you should be making comments like that when you're on duty?" I kept my back away from him and never turned around. I put his truck info in my phone because I was scared. He knows where I live and I don't want him to loose his job because I don't want him showing up here angry. My children's father and next door neighbor are cops so I told them as well as a few other neighbors and my boyfriend. I watched over my shoulder for a week or more. If you wish to speak to me you may do so.

Sheila H,

E Greenville, PA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1718063224598

Eric M
June 06, 2024
Overall rating

I am not sure if my first review was sent. So I will highlight my response. Eric was very professional and came and Timely. While he was here he examined the refrigerator noted how loud it was add then lubricate d it with wd-40 I gave him. He also vacuumed out dust and debris from this 23-year-old Sears refrigerator. This is our first call on the service plan. The refrigerator was so loud I could not hear the television in the Next Room. After his visit that condition still remained. So we will have to buy a new refrigerator and it seems that the service plan that we bought from you will not help defray the cost. How much can the Plan contribute to the purchase of a new refrigerator.?

Jeanne D,

Syracuse, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1717709633412

Sorry Service
June 05, 2024
Overall rating

Dmitri was not friendly and wanted the dog removed from the house, saying it was company policy. He barely looked at the refrigerator and said it was not repairable. I was not pleased with him at all. I did buy a new unit tonight, but I would not let him back into my house! It is easy to be friendly to people and pets!

Paul M,

Raleigh, NC

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1717709899469

Sears repair service one of many without satisfaction!
May 31, 2024
Overall rating

This was the third visit to get our washer repaired! It seems to work somewhat! However, it now seems to grind and make noises it has never made before. We were told that we needed to stop and restart the machine whenever it goes from wash cycle to rinse and then to spin. That does not stop the grinding and growling noices it is making. When on wash cycle it makes a racheting noise it has never made before. I am afraid with the poor service we have received on our washing maching. We can not recommend the Sears extended warranty program to anyone!

Donna A,

Amarillo, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1717191023323