Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.2K
Average Rating
4.8/5
Dissatisfied
Phillip is a very nice man. However, when Phillip came, my washer worked but needed service. When he left, it was completely broken and screaming so loud I couldn't make a phone call to him. I am severely handicapped and desperately need for my washer to work properly. I had to wait ten days from my initial call until you sent a repairman. I now have clothes sitting in dirty water in the washer and I can't wait another ten days for service. SEND SOMEONE RIGHT AWAY! I called 3 times to get appointment after noon. No note was passed to the repairman. I gave my cell phone number. It was copied wrong. I was told to fix it online, but I wasn't allowed to do that. The automated system said my numbers were invalid. I have been a Sears customer for FIFTY YEARS! Every appliance in my home and every tool in my garage were bought at Sears. I have a service contract for my washer, dryer and range with you. But you obviously DO NOT value your customers. I NEED HELP NOW!
Debby F,
Versailles, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1690922834489
I am not happy….
He did not reconnect my dryer hose back to my dryer. I noticed this after he left… please send him back to do so…
Marilynn T,
Turlock, CACustomer service response - Marilynn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922536687
Technician
The technician came to repair my washing machine he replaced the pump and still doesn't work.I took off work to with no pay now a technician has to come back another day very poor service.
Kirkpatrick F,
Toluca Lake, CACustomer service response - Kirkpatrick, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922520148
Kenmore washing machine only fills 2 inches
Although the repair person could see that the washing machine did not fill more than 2 inches he said there was nothing he could do. He said he would be happy to order a part that he did not think I needed. Because his diagnostics showed no issues he told me there were no problems even though he could see the problem. He called for assistance and was given no help.
Catherine S,
Baltimore, MDCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838286403
Wash machine still broke
Wash machine still broke I need somebody to get out here ASAP been 2 weeks tired of waiting
Doug W,
South Bend, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1690841121867
Repair not completed
The tech said the part is no longer avail so instead of fixing water dispenser parts en though he sails the ice dispenser door is no longer produced i Gould the whirlpool part for the door b I want the water dispenser part that he said he had in his truck fixed so please send him back
Maria O husband Tom wrote this,
Bayside, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690845387952
Appliances still broke, and I need some advice
He failed to repair. The appliance, tried to pass it off on it being electrical and he was not sure how to repair it. Never really got a chance to correct anything
James M,
Uniontown, PACustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1690666251141
unsuccessful refrigerator repair
Darrell did a good job installing the part . However within six hour the refrigerator stopped cooling, the thermostat controls failed so we are back to the same problem we called in for repairs over a month ago. Obviously, the problem was not fully diagnosed the first time the repairman can out to address the problem. Very disappointed
Rosseta R,
Bossier City, LACustomer service response - Rosseta, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690665040701
Washer Timer
The washer is still not working properly. The technician was supposed to have fixed the issue
Jack L,
Houston, TXCustomer service response - Jack, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664804816
Negative
My machine is not working properly. It is leaking. My dryer hose is smashed in. Request review by another technician. I was asked to sign on a Black screen with no writing.I .
Gloria W,
Oakland, CACustomer service response - Gloria, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690664788040