Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.2K


Average Rating

4.8/5

Poor service
August 05, 2023
Overall rating

You mean the guy that drove past my house and didn't stop then forged the paperwork with my signature showing that the job was completed? I'd give him a minus 100!!!!! Not a good way to represent Sears.

Patti B,

Riverside, CA

Customer service response - Patti, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691262959417

PROBLEM NOT RESOLVED!
August 05, 2023
Overall rating

The problem has NOT BEEN RESOLVED. We waited two weeks for service on our refrigerator. Now we need to have the serviceman return and we are being told we will have to wait another 4 weeks to have him return. That's simply not acceptable. Your scheduling is horrible so what do we do with food that needs refrigeration? What good is your EXPENSIVE MASTER SERVICE PLAN when you can't get HELP when you need it?

Bob S,

Show Low, AZ

Customer service response - Bob, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691263764134

still leaking
August 04, 2023
Overall rating

still leaking. Not fixed. water on floor, front right side

Ted A,

Aiea, HI

Customer service response - Hi Ted, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.

Sears Home Services on 1691259320654

Repairman review
August 04, 2023
Overall rating

Bad. Took 5 months to get parts needed. Robert the Repairman did not complete the job and left in a hurry. He closed the ticket and have not been able to get someone to help me reschedule.

Virginia F,

Anthony, TX

Customer service response - Hi Virginia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.

Sears Home Services on 1691257836205

service
August 04, 2023
Overall rating

Everything went perfect. Sad it had to happen but we will go forward from here. Thanks

Jeannine M,

Cheyenne, WY

Customer service response - Hi Jeannine, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1691257744227

Still not fixed
August 04, 2023
Overall rating

Within 10 minutes of the technician leaving our refrigerator was making a loud and horrible noise. We are supposed to be receiving a call and he is supposed to return tonight, but it does not look as though that will happen. We are very unsatisfied with this service and American Home Shield. Be aware, Kenmore refrigerators can only be repaired by Sears and we were told today that it will be two more weeks before it can be looked at again if no one comes back today.

Diana C,

Manchaca, TX

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1691189747400

1 star because I can't give zero or minus!
August 04, 2023
Overall rating

Weeks after initial service request for washer repair and a couple of visits, tech shows up, again, parts arrived earlier by UPS. Within a hour, he tells me he's done and have tested the washer. A short time later I loaded washer and 5 mins later got an error code. I called tech but got no answer, left message. Machine continued to run with code flashing. I tried manually to shutdown but machine turned itself back on. After the "off" and "on" battle between man and machine. Washer error code went off and seems to be working properly. Later, I heard running water, my flood is flooded with water, the washer is leaking through the door and still running. It should have cycled out 20-30 minutes ago.

Quincy J,

Chicago, IL

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1691185300131

Repair
August 04, 2023
Overall rating

All week I been trying to reschedule and appointment because the dryer was not fixed and I haven't I am disappointed thanks for your service I'm canceling everything.

Carlos M,

Garland, TX

Customer service response - Dear Carlos thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691184893613

Would give zero if I could
August 04, 2023
Overall rating

I have gotten to the point where I am filing a complaint with the Maine DA office Consumer Protection regarding this technician's behavior and Sear"'s fraudulent warranty. Twice this technician has lied to us regarding the repair, first time said he fixed washer it is all set- 100% false and today said it was unrepairable after running clothing through cycle. After he left I rec'd email saying he could not test machine in garage- 100% false. Sears employees are non-responsive, each one tells me something different and nobody will forward me to a manager- some say there is a manager, but they won't transfer me and some say there is no manager. Sears and this technician appear to be frauds!

Rob S,

Deer Isle, ME

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1691192962193

Unprofessional
August 04, 2023
Overall rating

This individual acts like he owns the company & making false accusations

Richard E,

El Paso, TX

Customer service response - Richard, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691183661956