Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.6K
Average Rating
4.8/5
Owner
I have no experience to share. The technician did nothing.
Juliet C,
Gainesville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741395455184
Garbage
After about 7 years of coverage, Sears doesn't cover our dishwasher because of rust. They find every reason not to cover. I get they are bankrupt but damnnn
Mathew L,
Brooklyn, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741395432733
No show but reported as completion of service
The technician didn't show up for the appointment He has submitted the report And I have received this survey
Kathiravan P,
Jacksonville, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741301039227
Refrigerator Repair
Chris did a great job. He diagnosed the problem, and a fix is on the way.
Cynthia P,
Yorba Linda, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741308681868
bad
after the technical left i try my microwave and is not working i feel very frustrated
Claudia L,
Tacoma, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741137290872
Never again
Over 6 weeks without washer. Technician replaced every part available on it. Used to get service quickly but this took way to long should have been replaced that's why I have contract. Supposed to get credit have not seen it yet. Will not renew contract and to think I used to praise them. No more. Took a month to get oven repaired. Not enough technicians to cover all the appliances anymore either. Washer tech was great but supervisor who kept telling him to replace parts which kept extending work needs to reevaluate his judgement on this. You lost a customer.
Sheree S,
Fernandina, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741136543652
Burned Out Light Bulb not Covered
James provided excellent customer service and communication. Unfortunately, we did not have a service call today because a burned out lightbulb in our dryer, which is nearly impossible to access, is not covered by our service contract.
MB190BD,
Greensboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741134550963
Microwave
Took too long to fix it and then when he left it's not working it's still broke very unhappy
Lonna F,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741129517774
LOUSY, LAZY AND INCOMPETENT SERVICEMAN
Repairman ordered the part for my front load Kenmore washing machine door but had absolutely NO clue as to how to repair the door. He dismantled the stackable and the door of the washer and refused to reassemble everything once he realized he had NO IDEA how to repair the washing machine door. I am honestly giving him and his lousy service 1/4 of a star that's how bad the experience was.
Joann D,
Norwalk, CTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741050524863
Repair ice maker
Great service & very helpful tech
Ed M,
Carmel, INCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741041530853