Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

41.2K


Average Rating

4.8/5

Good But, Late!
August 03, 2023
Overall rating

It was Good but, He was 2 hrs. Late. My scheduled time was 10-12 and he Arrived at 2:00. 2 hrs. is Too Much. No Texts Regarding It. No Explaination. No Apology.

Melinda K,

Laguna Niguel, CA
Robert's review
August 02, 2023
Overall rating

Robert arrived early on the schedule to fix my dishwasher. He was here and reinstalled the gasket, test ran the dishwasher for at least 30 minutes. He put paper towels on the ledge below the door to see if it was leaking and they were dry. We thought everything was fixed so he went on to his next appointment. Well I loaded the dishwasher this evening and started it, it seemed to be ok. Sat and watched TV for a bit . Decided to go to bed and thought I better make sure it isn't leaking. When I looked the paper towel on the right side was soaked. So I pushed the drain & cancel button. Send him back please to take it out and see what the problem is.

Bobbie C,

Pullman, MI
Courteous, diagnosed problem.
August 02, 2023
Overall rating

service was performed well. He tested new icemaker before he left and the water worked well with no leaks. The first batch of water froze and fell into tray and water refilled the ice maker. HOWEVER, after the water froze the ice maker did not dump the ice into the tray and has not worked since.

Sue R,

Murphy, TX
Water heartier
August 02, 2023
Overall rating

Informed me with all the questions I had. Was quick on fixing the problem.

Maria R,

Pico Rivera, CA
Phone orders preferred, good service!
August 02, 2023
Overall rating

I would have preferred to make my service appointment over the phone. I live in the country and my email service is not 100% reliable. It was ok this time, but sometimes does not go through or it takes days to receive. Victor was very polite and found our problem really quick. He called and arrived on time. We were very satisfied with the service and will be happy to recommend A&E to friends who have good internet service. Thank you, please consider phone orders.

L R,

Corsicana, TX
Good job, when it finally got done.
August 02, 2023
Overall rating

Took 10 days to get a technician to come out. Had to throw some food away. Saul pronounced our refrigerator frozen up and told us how to fix it. He also cleaned the coil. Wish he had pulled the refrigerator out; he would have found the connector to the icemaker line was leaking, which I had to call a plumber to fix. I waited to share the feedback because I thought the refrigerator thermostat may need calibration but it finally seems to have stabilized and appears okay.

James B,

Bolingbrook, IL
Preventive maintenance
August 02, 2023
Overall rating

He was friendly, answered our questions & did his work very efficiently.

Mike A,

Jackson, MI
Nice guy
August 01, 2023
Overall rating

Easily diagnosed the issue and repaired it. Didn't take the trash from the parts ordered

April,

Sierra Vista, AZ
Frig Man
August 01, 2023
Overall rating

Mr. Aziz was pleasant and professional. He explained everything to us regarding possible problems, causes as well as, viable options in repair or replace.

V W,

Bear, DE
Fast and thorough
August 01, 2023
Overall rating

Our technician arrived at the start of the appointment window. He provided a thorough inspection, vacuumed the coils, and was out within a half hour.

Rita R and M,

Los Angeles, CA