Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
41.2K
Average Rating
4.8/5
Albert
He was awesome. Very professional. It won't let me give 5 stars only 4. He deserves 5 stars
Allen M,
Revere, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752876345816
Impatient and Short
No Wonder Kenmore is a dying brand, horrible customer service by your technician. Demanded payment immediately after telling us the parts to fix an old fridge were more than it's worth. We manage this house for the owner who has a day job who was not available immediately to make the payment. You all should consider collecting a credit card number prior to the appointment.
Melanie M,
Albuquerque, NMCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752875392433
Washing machine
Technician did not open the panel of the washing machine to confirm issue. Just went off his experience. There was no true diagnosis. could have diagnosis's over the phone. he spent more time telling me how to move my appliances around than disgusting the issue at hand.
Valerie P,
Seattle, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752788326863
Fridge repaire
Good and helpful technition! He explained Eve by answering all my questions
John R,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752804429913
Never showed up
Incompetent AI service scheduling, can never speak to a human. Can't complain to anybody because it is all automated.
Chris D,
Fresno, CACustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1752614842944
Kern
The person who you sent was fine given the circumstances of the pathetic situation that occurred Why did you not respond with a human representative instead of this waste of time yours and mine You wouldn't replace the handle for the door because it was cosmetic Wow we don't need a door Call me to order parts for which I asked for to begin with If not then I'll know not to use your company for nothing
Eric K,
Englewood, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752531902592
Very Dissatisfied With Sears Home Services
I explained to Brian that my washer would only fill a few inches regardless of the water level setting. His response was 'that's the way it's supposed to be '. I disagreed with him and told him that the washer fills full for a full load. He told me it's an old machine. I said "yes I know however it still needs to fill more than a few inches". At this point he began to use his phone . After a few minutes he said it needs a part and I ordered it. It will be delivered here. He then asked me when I would like him to return to perform the repair. I said Wed July 9. He said ok and that he would be back on the 9th. He did not return at the appointed time on the 9th. I called your company and could not get appropriate answers from your AI. At this time I called AHS to see if they could help. They told me there was no appointment for the 9th and that a technician would be at my home on the 10th. No one showed on the 10 and again I called AHS, they inforned me that the technician had gone home for the day. Yet another appoint was set for today July 11th. Upon Brian's arrival I let him know that I was very displeased and that I had taken two previous days off of work for this repair to take place. He said he had noticed that the repair set for the 9th had been canceled. I did not cancel that appointment nor did I receive any message about it's cancelation. I waited the entire day not knowing why a technician did not arrive. He attempted to repair the washer and discovered that the part was defective. He said he'd have to order another part and return to install it. I let him know of my dissatisfaction . He said I could have a different company do the repair. I agreed that I would like tobuse another company. I thanked him and told him to have a good day. I immediately called AHS to set up the repair with another company. I was informed that I could not use another company. I would very much appreciate speaking to a human to resolve this matter.
Wanda B,
Chico, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752528452031
Not fixed
Explained issue with not draining and cycle stopping to tech. Also error codes and burning smell. He played with washer and said it was working fine, but when we put in light load, it stopped mid cycle with another error code full of water and won't complete the cycle. I had to wait 8 days for this appointment, and now I still don't have a working washer. I called the numbers provided for Sears and couldn't reach anyone. It was a complicated phone system and very customer unfriendly! Frustrated.
Debra W,
Grass Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752098091241
Refund
I am still waiting on my refund. Part not needed, tech took part, confirmed returned. Yet no refund. Have called 5 times and get different answer every time. But all agree I am due a refund. Any help is appreciated.
Nancy W,
Lynchburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752011321181
One year without being fixed
I am very disappointed with the service repair on my refrigerator. It has been one year with the same problem and the technician hasn't been able to repair it. I don't know what to do o where to call for a solution.
Neyma P,
Thousand Oaks, CACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752010875752